💼 Employment Type: Full-Time
📍 Location: Remote (U.S.) Eligible States: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
💬 Job Overview
Teleperformance (TP), a global leader in digital business services, is hiring Bilingual (Spanish/English) Sales Customer Experts for evening and overnight shifts. This fully remote position supports customers across phone, email, chat, and social channels — offering a mix of service, de-escalation, and light sales.
TP is known for its international scale (500,000+ employees, 300+ languages) and strong internal growth pathways. Many leaders began as front-line agents, making this a strong fit for those seeking long-term remote career development.
This role includes paid training, full benefits, wellness programs, and a structured environment ideal for those who thrive on routine, metrics, and meaningful customer interaction.
Eligible States: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
📋 Key Responsibilities
Respond to customer inquiries across phone, email, chat, and social media.
Calmly manage and de-escalate challenging interactions when needed.
Process payments and provide accurate information regarding products or services.
Escalate complex cases appropriately.
Track and document all call information for auditing/compliance.
Meet established sales goals and performance metrics.
Provide feedback on recurring customer issues or trends.
🧩 Requirements
High school diploma or equivalent.
Minimum 6 months of customer service experience.
Bilingual in Spanish & English (required).
At least 18 years old.
Typing speed of 25+ WPM.
Comfortable navigating Windows-based systems and multiple applications.
Customer service or sales experience preferred; college degree optional.
Strong communication, problem-solving, and organizational skills.
Ability to stay calm, focused, and solution-oriented under pressure.
Open to feedback, schedule changes, and structured workflows.
Work-from-Home Setup Requirements
Download speed ≥ 15 Mbps, upload speed ≥ 5 Mbps.
No satellite, mobile hotspots, P2P, or VPN connections.
Packet loss must be zero; ping < 50 ms.
Proof of internet speed required.
Quiet, private home workspace.
✨ Why You’ll Love This Job
Paid training + competitive pay.
Full medical, dental, vision, and 401(k).
Career pathways with global mobility options.
Supportive, inclusive, and diverse culture.
Wellness and engagement programs.
Leadership that often promotes from within — real upward mobility.
🌟 Who This Job Is Perfect For
Bilingual candidates who enjoy solving problems and helping others.
People who thrive in structured, metric-driven environments.
Remote job-seekers who prefer stability over gig-style work.
Candidates open to growth, feedback, and long-term advancement.
Those who are comfortable with evening/overnight shifts.
🏢 About the Company
Teleperformance (TP) is a global digital business services leader with more than 500,000 employees around the world. They support many of the world’s most recognizable brands while maintaining a people-first culture built on growth, wellness, and innovation. With a strong emphasis on diversity and internal mobility, TP offers flexible career pathways that can take you virtually anywhere.
