💼 Employment Type: Part-Time (up to 35 hrs/week)
📍 Location: Remote (Canada)
💬 Job Overview
Express Scripts Canada, a subsidiary of Cigna, is seeking a Bilingual Customer Service Representative to join its Provider Call Centre team. This remote role supports providers, clients, and plan members with claims inquiries and health benefits questions, including dental, pharmacy, medical supplies, vision care, mental health counseling, and more. You’ll be the first point of contact for healthcare providers and members, providing accurate, timely, and professional service while helping the company meet contractual objectives and service levels. Flexible availability, including afternoons, evenings, occasional weekends, and holidays, is required.
📋 Key Responsibilities
Respond to inbound calls from healthcare providers, clients, and members regarding coverage, claims, and eligibility questions.
Assess caller needs and provide timely resolutions.
Offer technical support to providers for electronic claims submissions.
Collaborate with internal teams and departments to ensure smooth issue resolution.
Deliver a world-class customer service experience with every interaction.
Maintain professional communication and accurate documentation of inquiries.
Perform other duties as assigned.
🧩 Requirements
Minimum of 1 year of call center or customer service experience.
Excellent verbal and written communication skills in both English and French.
Strong interpersonal skills; able to work independently and within a team.
Problem-solving skills and adaptability to flexible scheduling (days, evenings, weekends, holidays).
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with keyboarding.
Reliable home workspace with high-speed internet.
✨ Why You’ll Love This Job
This role offers a flexible remote schedule with the support of a globally recognized healthcare company. Express Scripts Canada values accessibility, responsiveness, and employee development, offering a positive, inclusive, and collaborative work environment. You’ll gain experience in the healthcare industry and make a direct impact on providers and members seeking support.
🌟 Who This Job Is Perfect For
Bilingual professionals passionate about helping others and solving problems.
Remote-work seekers who thrive in flexible scheduling and structured support roles.
Individuals interested in healthcare services and claims processes.
People who value teamwork, communication, and providing top-tier customer experiences.
🏢 About the Company
Express Scripts Canada is a leading health benefits manager and a subsidiary of Cigna Corporation, a global health services company. The company provides innovative healthcare solutions, serving over 7 million Canadian patients and processing more than 100 million claims annually. Express Scripts Canada emphasizes a diverse, inclusive, and accessible workplace, committed to employee growth and excellence in healthcare services.
🚀 How to Apply
You’ll be redirected to Express Scripts Canada’s official career page to submit your application.
