💼 Employment Type: Full-Time
📍 Location: Remote (U.S., limited to AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY)
💬 Job Overview
TP is seeking a dedicated Customer Service Representative to join their dynamic global team. This role is fully remote and designed for individuals ready to provide top-tier customer support while working in a collaborative, engaging environment. You’ll handle customer inquiries, provide solutions, and ensure a positive experience for clients across multiple channels. This position is perfect for someone looking to grow within a structured, high-support company that values development and career progression.
📋 Key Responsibilities
Field customer inquiries and respond proactively to questions, issues, and concerns.
Provide excellent customer service through active listening and professionalism.
Handle confidential customer information sensitively and accurately.
Resolve issues on the first contact whenever possible; escalate appropriately when needed.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues and participate in process improvement initiatives.
Upsell products or services as required.
🧩 Requirements
High school diploma or equivalent.
Minimum of 6 months of customer service experience; customer service/sales experience preferred.
Must be 18 years or older.
Ability to type at least 25 words per minute.
Comfortable using Windows-based computer systems.
College degree preferred but not required.
Strong communication, organizational, and problem-solving skills.
Ability to work independently, prioritize tasks, and stay engaged in a virtual team.
Home office must meet internet and workspace requirements:
Download ≥15 Mbps / Upload ≥5 Mbps
No Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN connections
Proof of internet speed required
Clean, quiet workspace
✨ Why You’ll Love This Job
TP blends remote flexibility with a global brand that values employee growth, engagement, and support. Employees enjoy paid training, competitive wages, full benefits (medical, dental, vision, 401k), paid time off, and wellness programs. With a culture that encourages career advancement, TP allows you to grow from entry-level roles to leadership positions while contributing to meaningful work.
🌟 Who This Job Is Perfect For
Individuals passionate about helping others and delivering excellent customer service.
Remote-work seekers seeking a structured, full-time role with growth potential.
Candidates ready to thrive in a highly supportive, process-driven environment.
People comfortable in a home-office setting and meeting performance metrics.
🏢 About the Company
TP is a global, digital business services company serving top brands worldwide. With more than 500,000 employees speaking over 300 languages, TP combines high-tech and high-touch expertise to simplify, speed, and secure business operations. The company is committed to employee growth, inclusion, and well-being, offering extensive training, development opportunities, and a supportive culture.
🚀 How to Apply
You’ll be redirected to TP’s official career page to submit your application.
