💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Auto Club Group (AAA) is looking for a dedicated ERS (Emergency Roadside Service) Field Representative to support its contractor network from a remote/home-based setup. In this role, you’ll play a strategic part in ensuring that AAA’s roadside assistance contractors meet performance standards, maintain service excellence for members, and adhere to operational metrics. This is a high-impact, remote yet field-oriented role that combines analytical oversight, relationship management, and on-the-ground contractor support.
📋 Key Responsibilities
Represent the club’s interests within the contractor network, visiting and engaging with roadside service providers to build relationships and reinforce service standards.
Analyze territory data and performance metrics to identify where additional contractors or support are needed, and help optimize coverage and efficiency.
Screen and evaluate potential contractors to ensure they meet AAA’s facility and service requirements; facilitate onboarding and training.
Monitor contractor performance (KPI tracking, cost per call, response times) and collaborate with contractors to develop improvement plans.
Handle escalated member complaints or complex high-priority claims, providing guidance and ensuring member satisfaction.
Maintain documentation of contractor performance, territory adjustments, contract renewals, and industry best-practice research.
🧩 Preferred Qualifications
High school diploma or equivalent (GED) required; bachelor’s degree in Business, Communications, or related field preferred.
3 + years of automotive industry, roadside service operations, or contractor management experience.
Strong analytical abilities — ability to review business situations, metrics, financials, develop solutions.
Excellent interpersonal and communication skills; able to build rapport, negotiate, influence contractors and stakeholders.
Valid driver’s license and an excellent driving record (due to travel component) — frequent travel expected (up to ~60-75%).
Comfortable working remotely with a home office setup, but also performing field visits as required.
✨ Why You’ll Love This Job
This role offers the opportunity to blend remote flexibility with on-the-ground impact. You’ll work with a trusted brand (AAA), engage in meaningful operations that directly affect member experience, and take on a role that’s strategic rather than strictly reactive. You’ll have the support of training, the autonomy to manage territories, and the chance to make a measurable difference in service quality.
🌟 Who This Job Is Perfect For
Professionals with experience in the automotive, service, or contractor-management space who want to move into remote + field hybrid work.
Individuals who thrive on data, performance metrics, and coaching/improving service networks.
Remote-work seekers who are also comfortable traveling and engaging face-to-face when needed.
Strategic thinkers who enjoy relationships, influence, and improvement over purely execution-oriented tasks.
🏢 About the Company
The Auto Club Group (AAA) is a leading provider of membership, travel, insurance, and roadside assistance services across multiple U.S. states. With a legacy of more than a century, AAA is committed to innovation, member service, high standards, and employee growth.
🚀 How to Apply
You’ll be redirected to Auto Club Group’s official career portal to submit your application.
