💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
💬 Job Overview
Teleperformance — a global leader in digital business services — is hiring Healthcare Customer Service Representatives to support customers across phone, email, chat, and social channels. In this role, you’ll handle patient or member inquiries, resolve issues calmly and professionally, escalate matters when needed, and help improve the customer experience with empathy and precision.
This remote role is available across a wide list of U.S. states and includes paid training, full benefits, and growth opportunities. With over 500,000 employees worldwide and a strong culture of promoting from within, TP offers a stable and supportive work-from-home environment.
If you’re someone who enjoys helping people, navigating different systems, and staying calm under pressure, this is a great healthcare support role with long-term potential.
📋 Key Responsibilities
Connect with customers via phone, email, chat, or social media to resolve questions and concerns.
De-escalate challenging interactions with patience and professionalism.
Escalate issues to higher support levels when appropriate.
Assist with requests such as payment processing or account updates.
Track call details for quality, auditing, and reporting purposes.
Provide feedback on recurring call issues or customer pain points.
Perform upselling when required based on training and guidelines.
🧩 Requirements
High school diploma or equivalent.
At least 6 months of customer service experience.
Must be 18+ years old.
Ability to type 25+ WPM.
Comfortable using desktop systems and Windows-based software.
Strong communication, listening, and problem-solving skills.
Able to stay focused in a structured, metrics-based environment.
Open to feedback, policy changes, and varying shift schedules.
Preferred:
Customer service or sales experience.
College degree (not required).
Work-From-Home Requirements:
Reliable internet:
15 Mbps download / 5 Mbps upload
No satellite, mobile hotspots, P2P connections, or VPN-only setups
Low latency & no packet loss (proof required)
Quiet, distraction-free workspace
✨ Why You’ll Love This Job
Teleperformance offers a supportive and people-first culture, including paid training, competitive pay, full medical/dental/vision benefits, PTO, wellness programs, and meaningful career growth. Many senior leaders — including the company’s Chief Client Officer — began as agents. If you want stability, community, and the chance to grow within a global organization, this is a standout remote opportunity.
🌟 Who This Job Is Perfect For
Anyone who thrives in customer-service roles and enjoys helping people with clarity and patience.
Remote job seekers who want long-term stability and full benefits.
Candidates who prefer structured work environments with clear goals and support.
Individuals who perform well under pressure and enjoy multitasking.
🏢 About the Company
Teleperformance (TP) is a global digital business services company with more than 500,000 employees, delivering customer experience solutions in over 300 languages. Known for supporting top global brands, TP emphasizes sustainability, employee wellness, career growth, and community impact. Their culture blends technology with a human-focused approach, making remote roles feel connected and collaborative.
🚀 How to Apply
You’ll be redirected to Teleperformance’s official career site to submit your application.
