💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
TTEC is hiring a remote Insurance Customer Support Associate to help deliver exceptional service to customers across the United States. In this role, you’ll support TTEC’s mission of “bringing humanity to business” by responding to policy questions, resolving service issues, and guiding customers with clarity and care.
This position is ideal for someone who enjoys customer interaction, thrives in a structured virtual workplace, and wants to build experience within the insurance-service field. You’ll work from home, manage inbound inquiries, research account issues, and help ensure each customer has a positive and informed experience. TTEC is known for investing in its remote teams with strong training, supportive leadership, and a people-first culture.
📋 Key Responsibilities
Respond to inbound customer inquiries regarding insurance policies, coverage details, billing issues, and general service concerns.
Use internal systems to research accounts, verify policy details, and ensure accurate documentation.
Provide friendly, human-centered support across phone, chat, or email depending on business needs.
Meet productivity, accuracy, and quality standards in a fully remote, structured environment.
Navigate customer issues with empathy while following company guidelines and compliance expectations.
Maintain a distraction-free home office, reliable high-speed internet, and meet all remote-work technology requirements.
🧩 Requirements
High school diploma or equivalent.
Previous customer service experience preferred (insurance or call-center experience is a plus but not required).
Strong communication skills—clear, professional, and empathetic.
Ability to multitask systems, follow scripts when needed, and remain calm under pressure.
Comfortable working independently from home and maintaining productivity goals.
Tech-savvy and able to quickly learn new tools and platforms.
✨ Why You’ll Love This Job
TTEC offers a supportive remote culture built on kindness, connection, and advancement. You’ll receive paid training, access to TTEC’s award-winning employee programs, and opportunities to grow within customer experience or insurance-related career pathways. If you’re looking for a stable, people-centered remote job with clear expectations and a strong brand behind it, TTEC is a great fit.
🌟 Who This Job Is Perfect For
Friendly, patient problem-solvers who want to help customers navigate insurance-related questions.
Remote job seekers looking for full-time stability and structured expectations.
Individuals who thrive in clear processes, supportive teams, and consistent workflows.
Job-seekers who want a customer-service role that feels human, not high-pressure.
Anyone wanting a long-term remote career rather than short-term gigs.
🏢 About the Company
TTEC is a global leader in customer experience, partnering with some of the world’s most recognized brands. With over 60,000 employees worldwide, TTEC blends human support with innovative technology to create meaningful customer interactions. The company is known for its award-winning culture, remote-friendly opportunities, and commitment to helping employees build rewarding, long-term careers.
🚀 How to Apply
You’ll be redirected to TTEC’s official career page to submit your application.
