Senture, a Teleperformance company, is building a pipeline of Customer Service Agents for upcoming remote roles. As the voice of government programs and national clients, you’ll help deliver clear, compassionate, high-quality support to people navigating important services. If you’re a strong communicator who enjoys helping others and thrives in a fast-paced call center environment, this future opportunity may be a great fit for you. 💼 Employment Type: Full-Time (Pipeline Role — Future Openings)
"Employment Type: Full-Time (Pipeline Role — Future Openings)" means the company isn't hiring for an immediate job but wants to build a pool of pre-vetted, qualified full-time candidates (a "talent pipeline") for roles that will open soon, allowing them to hire faster later.
📍 Location: Remote (U.S.)
💬 Job Overview
As a Customer Service Agent, you will handle inbound and outbound calls, answer questions using web-based tools, document customer information, and ensure every interaction reflects Senture’s mission of service, accuracy, and respect. You’ll support federal, state, and local program callers, providing guidance, updates, and information with professionalism and care.
This role requires technical readiness for remote work, excellent communication skills, and the ability to work in a structured contact center environment.
📋 Key Responsibilities
Answer customer inquiries with courtesy and professionalism following client-specific guidelines.
Document customer information and interactions accurately.
Verify customer details and update records when needed.
Actively listen to understand caller needs and provide complete, accurate support.
Follow up with callers when required.
Use call center metrics and feedback to improve performance.
Conduct outbound survey calls to gather client-specific information.
Maintain schedule adherence and meet performance expectations.
🧩 Requirements
Education & Experience
High school diploma or GED required.
Prior customer service or call center experience strongly preferred.
Skills & Competencies
Excellent verbal and written communication skills.
Strong multitasking and computer navigation abilities.
Ability to operate across multiple screens, windows, and web-based tools.
Strong attention to detail and customer-first mindset.
Ability to sit for extended periods.
Must pass background check, drug screen, pre-employment testing, and internet speed test.
Work-From-Home Requirements
Enclosed, secure, distraction-free workspace.
Hard-wired high-speed internet (Fiber, DSL, or Cable only).
No hotspots, wireless, or satellite internet allowed.
Must meet minimum program internet speed requirements.
✨ Why You’ll Love This Job
Senture offers meaningful, mission-driven work supporting public programs and citizens nationwide. You’ll be part of a caring, high-performing culture where every interaction matters. As part of Teleperformance, you gain access to world-class resources, training, and growth opportunities — while still working in a close-knit, purpose-driven environment.
If you value stability, service, and professional development, this role sets the foundation for a long-term career in customer experience.
🌟 Who This Job Is Perfect For
Customer service pros who want to support government and public-sector callers.
Remote workers who excel in structured, fast-paced environments.
People who enjoy helping others solve problems with clarity and empathy.
Candidates seeking entry into stable, nationally recognized CX organizations.
Individuals comfortable with call volume, documentation, and multitasking.
🏢 About the Company
Senture began as a small, family-owned business built on integrity, service, and a commitment to helping people. Today, as a proud subsidiary of Teleperformance, Senture is the largest pure-play contact center serving the federal government — delivering secure, high-touch support across federal, state, and local programs.
Though the company has grown into a nationwide leader, its values remain rooted in compassion, trust, and excellence:
We Serve with Purpose
We Respect and Empower People
We Build Trust
We Improve Together
We Deliver Excellence
Combining U.S. expertise with Teleperformance’s global scale, Senture provides premier citizen experiences while maintaining the compliance, care, and professionalism government programs require.
🚀 How to Apply
This is a talent pipeline listing, and candidates will be contacted when new roles open. Submit your application to be considered for upcoming remote opportunities.
