💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Cennox is hiring an entry-level Call Center Agent to support customers and Field Service Technicians in a fast-paced, service-driven environment. In this role, you’ll be responsible for receiving service requests, updating ticket information, troubleshooting issues, and ensuring technicians and clients receive timely, accurate communication.
This position is perfect for someone who enjoys multitasking, problem-solving, and providing excellent customer service — all while maintaining accuracy and professionalism. If you're ready for a structured remote role with consistent workflow and team collaboration, this could be a strong fit.
📋 Key Responsibilities
Accept and process service requests, updates, and emails from clients or technicians via phone and email.
Accurately document call details and service information in company databases.
Provide customers with service status updates and call completion notifications.
Solicit and gather client feedback to support continuous improvement.
Troubleshoot service tickets to determine the best resolution or next steps.
Escalate unresolved issues to the appropriate department when necessary.
Assist Field Service Technicians with service ticket questions and workload needs.
Transfer and update call information between clients and technicians through phone, email, and text messaging.
Coordinate with Field Service teams to ensure timely updates and adherence to ETAs and SLAs.
Stay up to date on procedural changes, call handling standards, and email communication.
Maintain consistent communication with coworkers and other departments to support workflow.
🧩 Requirements
Ability to multitask in a fast-paced call center environment.
Self-starter who works well independently with minimal supervision.
Strong documentation skills; able to gather and record information quickly.
Exceptional customer service skills with a solutions-focused mindset.
Strong critical thinking, decision-making, and problem-solving abilities.
Clear verbal and written communication skills with effective listening.
High accuracy and attention to detail with thorough follow-through.
Ability to consistently meet quality and productivity metrics.
Professional, patient, and confidential in all interactions.
Dependable with strong attendance habits.
Able to work weekends, holidays, and occasional overtime as needed.
Flexible during PTO periods to support schedule coverage.
Proficient with Microsoft Windows, Word, Outlook, and Excel.
High school diploma or equivalent.
Previous call center experience preferred (but not required).
Comfortable sitting and staying focused for long periods with keyboard use.
✨ Why You’ll Love This Job
This remote position offers stability, structured workflows, and daily variety as you support both customers and technicians. You’ll build strong service, coordination, and troubleshooting skills within a company known for reliability and teamwork. Cennox values detail, professionalism, and communication — making this a great place to grow in a service-focused career.
🌟 Who This Job Is Perfect For
Entry-level applicants looking to gain call center and customer service experience.
Fast-paced multitaskers who love juggling communication and detailed documentation.
Problem solvers who enjoy helping clients find quick, accurate solutions.
Detail-oriented individuals who thrive in structured, metrics-driven environments.
Remote workers who appreciate routine, independence, and teamwork.
🏢 About the Company
Cennox is a global service solutions company providing support across banking, retail, transportation, and other major industries. Known for its field service excellence and nationwide technician network, Cennox delivers reliable maintenance, installation, and technology services. The company values communication, accuracy, and customer satisfaction — and supports employees with a collaborative, growth-focused culture.
🚀 How to Apply
You’ll be redirected to Cennox’s official career page to submit your application.
