💼 Employment Type: Internship (Hourly, Non-Exempt)
📍 Location: Remote (U.S.; ~2 % travel to Michigan)
💬 Job Overview
Carhartt — a brand built on hard work, honesty, and innovation — is hiring an Account Services Intern to support its Customer Care – Account Services team.
This internship offers real-world experience in customer operations, order fulfillment, and process management at one of America’s most respected apparel companies. You’ll assist with key administrative and operational tasks while learning how Carhartt’s legendary customer-care team keeps things running behind the scenes.
This is a remote role with occasional on-site travel (< 2 %) to Dearborn, MI for team activities or training.
📋 Key Responsibilities
Support the Account Services team in managing and updating customer order information, contracts, and bulk orders.
Generate and maintain reports using tools like SAP or Power BI (training provided).
Assist with sales-order processing, tracking system updates, and coordinating issue resolution.
Help with customer return requests and assist in processing credits and debits.
Respond to internal team requests and provide administrative support across projects.
Participate in special assignments or process-improvement initiatives as directed by leadership.
🧩 Preferred Qualifications
Currently enrolled in or recently completed an associate or bachelor’s program in Business, Communications, Supply Chain, or a related field.
Genuine interest in customer service, operations, or e-commerce.
Proficiency in Microsoft Office (Excel, Word); willingness to learn tools such as SAP and Power BI.
Excellent written and verbal communication skills.
Highly organized, detail-oriented, and comfortable working independently in a remote environment.
✨ Why You’ll Love This Internship
Gain hands-on experience in customer operations and order management at a global apparel leader.
Receive mentorship from experienced Account Services professionals.
Learn industry-standard systems and processes for customer care, logistics, and fulfillment.
Be part of a values-driven culture that honors Carhartt’s heritage of hard work, authenticity, and community.
🌟 Who This Internship Is Perfect For
Students or early-career professionals eager to understand how customer care and operations intersect in a major brand.
Organized multitaskers who love structure, teamwork, and behind-the-scenes problem-solving.
Those seeking a remote internship that still offers real engagement, mentorship, and career insight.
🏢 About the Company
Founded in 1889, Carhartt is built to serve the hardest-working people with durable, reliable products that stand the test of time. The company’s remote-first culture embraces innovation while staying true to its heritage of quality, integrity, and respect.
🚀 How to Apply
You’ll be redirected to the company site to submit your application and relevant documentation.
