💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Hummingbird is transforming healthcare by making patient access easier, faster, and more compassionate. As an Associate Patient Access Specialist, you’ll be the first voice patients hear when reaching out for care, helping them schedule appointments, update records, navigate MyChart, and access the support they need.
This role is ideal for individuals with strong communication skills, curiosity, and a desire to help others. No prior medical experience is required—training, mentorship, and hands-on support are provided to help you succeed and grow into more advanced Patient Access roles.
📋 Key Responsibilities
Serve as the first point of contact for patients calling for appointments, referrals, test results, prescription refills, or MyChart assistance.
Support patients over the phone in a remote call center environment, guiding them clearly and calmly.
Escalate calls requiring clinical review or urgent attention to senior specialists.
Use phone systems, Epic, and reference materials to update patient information, schedule visits, and provide portal support.
Document each interaction accurately and follow established workflows.
Participate in training, coaching, and skill-building to maintain accuracy and consistency.
Contribute to a positive, collaborative team culture based on curiosity, kindness, and empathy.
🧩 Requirements
Work experience in customer service, retail, hospitality, or other roles requiring patience and professionalism.
Strong verbal and written communication skills; ability to stay calm under pressure.
Comfortable using multiple software systems, quickly learning new tools, and typing at least 50 WPM.
Attention to detail, organization, and ability to manage multiple tasks simultaneously.
Openness to feedback, growth, and learning new skills.
Curiosity about healthcare and patient experience.
✨ Why You’ll Love This Job
Hummingbird offers a supportive and structured environment, with hands-on training, coaching, and clear workflows. You’ll gain meaningful experience in healthcare while building a foundation for career growth into Patient Access Specialist and Senior Specialist roles.
Compensation ranges from $17.83–$21.84/hr, with benefits including healthcare coverage, paid time off, 401(k), parental leave, and professional development opportunities.
🌟 Who This Job Is Perfect For
Individuals passionate about helping patients navigate healthcare.
Remote-work seekers who thrive in structured, collaborative, and supportive environments.
Detail-oriented professionals who can multitask and communicate clearly under pressure.
Those looking to start a career path in healthcare access and grow into higher-level roles.
🏢 About the Company
Hummingbird is a healthcare technology and services company that partners with health systems to improve patient access, stabilize costs, and enhance the patient experience. The company prioritizes employee growth, inclusive culture, and career development, offering a structured path from entry-level access roles to advanced patient care positions.
🚀 How to Apply
You’ll be added to Hummingbird’s ongoing Associate Patient Access Specialist Talent Pool, with start dates typically 2–6 months after application.
