💼 Employment Type: Full-Time
📍 Location: Remote (Manhattan-Based Role)
💬 Job Overview
VNS Health — one of the country’s largest nonprofit home and community-based health organizations — is hiring an Authorization Coordinator (Weekend Shift) to support service requests, collaborate across departments, and ensure timely delivery of care. In this role, you’ll handle incoming authorization requests, assist providers and members, and help resolve processing issues with accuracy and professionalism.
This position is a strong fit for detail-oriented individuals with customer service experience who want to grow within the healthcare world while supporting a mission-driven organization with over 130 years of impact.
📋 Key Responsibilities
Create and update authorizations or orders for new and existing members accurately and on time.
Research, troubleshoot, and resolve authorization or order discrepancies.
Assist with inbound and outbound calls, faxes, and emails as assigned.
Coordinate with providers and members regarding authorization activities and follow-up needs.
Communicate with internal departments — including Care Management, Member Services, and Eligibility — to ensure smooth handling of services and requests.
Maintain documentation and follow organizational workflows to support timely service delivery.
🧩 Requirements
Education:
High school diploma or equivalent required
Experience:
Minimum 2 years in a customer service role
Excellent verbal and written communication skills
Strong computer skills; proficiency in Word, Excel, and/or Access
Preferred: Experience in utilization management or healthcare authorization
✨ Why You’ll Love This Job
VNS Health offers a supportive, mission-driven environment with excellent benefits and growth opportunities. From generous PTO to tuition reimbursement and employer-matched retirement programs, you’ll have the stability you need and the room to grow your healthcare career. Their focus on whole-person wellness and community impact makes this an ideal workplace for anyone who values service, compassion, and long-term development.
🌟 Who This Job Is Perfect For
Individuals with strong customer service backgrounds who are ready to transition into healthcare operations.
People who enjoy problem-solving, documentation, and improving processes behind the scenes.
Detail-oriented, organized professionals who thrive with both independent work and cross-team collaboration.
Remote-work seekers who want a structured, mission-oriented role in healthcare services.
🏢 About the Company
VNS Health is one of the nation’s largest nonprofit home and community-based healthcare organizations, delivering compassion-driven care to over 43,000 individuals each day. With more than 130 years of innovation, VNS Health supports families, communities, and aging individuals through home care, health plans, and specialized services — all powered by advanced analytics and deeply rooted values.
🚀 How to Apply
You’ll be redirected to VNS Health’s official career page to submit your application.
