💼 Employment Type: Full-Time
📍 Location: Remote (U.S., eligible states only) Currently NOT hiring in: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA, and select metro areas.
💬 Job Overview
Conduent is hiring a Remote Call Center Representative to provide outstanding customer service and support for benefits-related inquiries. This fully remote role allows you to assist members with claims, debit card issues, HSA contributions, website navigation, and account updates while managing multiple systems and maintaining accuracy.
This position is perfect for empathetic problem-solvers who enjoy helping others, thrive in structured environments, and can handle a steady call volume in a professional manner.
📋 Key Responsibilities
Answer inbound calls and assist members with claims, HSA accounts, tax forms, and online navigation.
Help members with website registration, password resets, and online portal issues.
Support members in placing commuter orders, checking balances, and managing contributions.
Process member requests such as account closures, transfers, or profile updates.
Track call information, maintain accurate records, and escalate complex issues as needed.
Successfully complete production goals and meet performance metrics.
🧩 Requirements
High school diploma, GED, or college degree.
6+ months of customer service experience required.
Ability to successfully complete computer-based customer service assessment and typing test.
Must complete mandatory paid training with 100% attendance (3-week virtual + 2-week nesting).
Strong problem-solving skills and ability to multitask.
Flexibility to work weekends and variable schedules within 24/7 operations.
Must pass a background check including employment and education verification.
Equipment & Workspace Requirements
Home internet: 25 Mbps download / 10 Mbps upload, wired via ethernet.
Quiet, distraction-free home office with no unauthorized electronics.
Company-provided computer, monitor, headset, and peripherals.
✨ Why You’ll Love This Job
Conduent offers stable remote employment with paid training, equipment provided, and the opportunity to grow within a company that values innovation and employee contributions. You’ll join a supportive team, make an impact on members’ experiences, and develop skills in call center operations, benefits support, and multi-system navigation.
🌟 Who This Job Is Perfect For
Empathetic customer service professionals.
Individuals comfortable with structured metrics and high-volume calls.
Remote workers seeking full-time stability and growth opportunities.
Problem-solvers who enjoy navigating multiple systems and helping members efficiently.
Candidates flexible with schedules, including weekends and holidays.
🏢 About the Company
Conduent delivers mission-critical services to Fortune 100 companies and governments across the U.S., creating meaningful outcomes for clients and the people they serve. The company values individuality, innovation, and employee development, providing a culture of growth, learning, and flexibility.
🚀 How to Apply
You’ll be redirected to Conduent’s official career page to submit your application.
