💼 Employment Type: Full-Time
📍 Location: Remote (U.S. — multiple eligible states including NC, IN, WV, FL, KY, SC, OH)
💬 Job Overview
TSI-CXBPO is hiring Remote Call Center Representatives to provide exceptional customer service from home. In this role, you’ll assist customers with account inquiries, provide detailed explanations of account status, document information accurately, and adhere to state and federal regulations.
This fully remote role offers a structured environment with paid training, career growth opportunities, and a supportive, team-oriented work culture. If you’re self-motivated and enjoy helping others while meeting clear goals, this role is a strong fit.
📋 Key Responsibilities
Assist customers with inquiries and account concerns.
Document and maintain accurate customer account information in client systems.
Explain account status and provide detailed answers to customer questions.
Ensure compliance with state and federal regulations.
Assist with delinquent accounts according to guidelines.
Discuss additional products or services during qualified calls.
Meet metrics including inbound handle time, quality assurance goals, and production measures.
🧩 Requirements
High school diploma or equivalent required.
Effective call handling and professional communication skills required.
1–2 years’ experience in a call center preferred.
Proficient in Microsoft Office; ability to learn software applications.
Detail-oriented with strong organizational skills.
Strong attendance and reliability.
Work-From-Home Requirements
Broadband internet required (no DSL or dial-up).
Hardwired connection required; Wi-Fi not allowed.
Internet speeds: 25 Mbps download / 20 Mbps upload.
Camera required during training.
Training & Hours
Paid training starts Monday, January 19, 2026.
Training hours: Mon–Fri, 8am–5pm EST (2 weeks + 1 week nesting).
Post-training schedule: 7am–7pm EST, flexible shifts.
✨ Why You’ll Love This Job
This role offers full-time remote work with paid training, competitive benefits, and growth opportunities. TSI-CXBPO provides a comprehensive benefits package including medical, dental, vision, 401(k) with employer match, paid time off, and holidays. You’ll join a team-focused environment where your contributions are valued and supported.
🌟 Who This Job Is Perfect For
Remote workers seeking structured, full-time customer service roles.
Detail-oriented individuals who thrive on organization and meeting metrics.
Candidates with call center experience or those eager to develop customer service skills.
Team players who value collaboration and growth opportunities.
🏢 About the Company
TSI-CXBPO is part of the TSI family of companies, providing mission-critical customer service solutions across industries. The company emphasizes a team-oriented culture, professional growth, and a supportive remote-work environment.
🚀 How to Apply
You’ll be redirected to TSI-CXBPO’s official career page to submit your application.
