💼 Employment Type: Full-Time
📍 Location: Remote — Available Across Multiple U.S. Locations (24/7 Contact Center; some schedules may include weekends)
💬 Job Overview
Oak Street Health — part of CVS Health’s nationwide care network — is hiring a Call Center Service Advocate I to support its Service Excellence Contact Center. This fully remote role is centered around helping older adult patients navigate their appointments with clarity, compassion, and efficiency.
As a Service Advocate, you’ll provide a professional and supportive experience from start to finish: scheduling visits, handling inbound and outbound calls, entering patient information, resolving scheduling conflicts, and ensuring every interaction reflects Oak Street Health’s mission of connected, compassionate care. This position is ideal for individuals who want mission-driven work in a structured, full-time remote environment — with clear career progression to Level II and Level III roles.
📋 Key Responsibilities
Manage inbound and outbound calls to schedule, reschedule, or cancel appointments.
Deliver warm, courteous service to patients and address their questions or concerns.
Accurately enter and update patient information and appointment details.
Communicate appointment instructions clearly and professionally.
Resolve scheduling conflicts or issues promptly.
Work collaboratively with clinical teams and internal departments.
Conduct follow-up calls to confirm appointments or provide reminders.
Maintain accurate documentation of all interactions.
Participate in remote, classroom-style training.
Perform additional duties or special projects as assigned.
🧩 Requirements
High School Diploma or equivalent required; some undergraduate coursework preferred.
1+ year of customer service experience (call center preferred).
Friendly, patient-focused demeanor and comfort supporting older adult populations.
Strong multitasking, prioritization, and time-management abilities.
Reliable integrity and professionalism in a remote setting.
Strong phone etiquette and communication skills.
Proficient PC skills; basic Excel and EMR experience preferred.
Must have U.S. work authorization.
Remote Work Requirements:
Prior remote work experience.
High-speed internet with ability to hardwire to modem/router.
Private, distraction-free home office.
Reliable dependent care during working hours.
Ability to travel onsite occasionally if within 50 miles of Oak Street Health locations (IL/NC hubs).
Ability to participate fully in virtual training.
✨ Why You’ll Love This Job
This role offers the stability of a full-time remote position backed by the resources of CVS Health and the mission-driven culture of Oak Street Health. You’ll receive comprehensive benefits, ongoing development, and a structured apprenticeship-style growth path. Advocates who excel can advance through higher-level roles, gaining deeper expertise, increased responsibility, and recognition for strong performance. For those passionate about meaningful, people-first work — especially supporting older adults — this position is a rewarding path forward.
🌟 Who This Job Is Perfect For
Customer-service pros who enjoy phone-based support and want to help older adults navigate care.
Remote-work seekers who thrive in structured, metric-driven environments.
Fast learners comfortable juggling multiple systems and details at once.
People with a warm, empathetic style who can stay calm under pressure.
Candidates looking for long-term growth opportunities with a healthcare leader.
🏢 About the Company
Oak Street Health (a CVS Health company) is a value-based primary care provider focused on improving health outcomes for older adults. With a national network of centers, Oak Street Health delivers coordinated, compassionate care supported by technology, data, and a mission to rebuild healthcare for the most vulnerable populations. As part of CVS Health, the organization offers robust benefits, growth opportunities, and a culture that values heart-led service.
🚀 How to Apply
You’ll be redirected to the official CVS Health/Oak Street Health careers page to submit your application.
