💼 Employment Type: Contract (Part-Time Flex or Full-Time)
📍 Location: Remote (U.S.)
💬 Job Overview
Leading Edge Connections (LEC) is hiring a Chat Support Representative to help customers through chat, email, and occasional phone support. This fully remote role is perfect for fast typers, multitaskers, and service-driven communicators who love solving problems behind the scenes.LEC is a virtual contact center built around connection, people, and performance — and their teams thrive in a supportive, flexible, and fun environment.
If you enjoy helping customers, navigating digital tools, and delivering thoughtful responses, this role offers flexibility, variety, and the chance to contribute to a high-energy remote team.
📋 Key Responsibilities
Support customers via chat, email, and phone using Gorgias and other CRM tools.
Assist with orders, password resets, website support, and product troubleshooting.
Use macros, tags, and workflows to streamline responses and maintain consistency.
Document all interactions accurately and follow up on pending issues.
Identify recurring customer trends and communicate them to leadership.
Handle multiple chats at once while delivering quick, empathetic resolutions.
Prioritize customer requests and escalate high-risk situations appropriately.
Remain professional and positive across all customer interactions.
Maintain strong attendance and responsiveness during scheduled shifts.
🧩 Requirements
High school diploma or equivalent required.
1–3 years of call center, chat, or ticketing experience required.
Previous CRM experience required (Gorgias strongly preferred).
Ability to type 30 WPM at 90% accuracy or higher.
Strong written communication, grammar, and messaging etiquette.
Ability to work independently, multitask, and use multiple systems at once.
Familiarity with chat acronyms and the ability to use conversational language appropriately.
Prior work-from-home experience preferred.
Comfort meeting client metrics and performance goals.
Technical Requirements:
Personal desktop or laptop (no Chromebooks, tablets, or MacBooks)
Intel® Core™ i5 5200 series or higher; minimum 4 performance cores
8GB RAM (Windows 10 or above)
Dual monitors required
Stable high-speed internet with ethernet connection
USB noise-canceling headset
Up-to-date antivirus software and enabled firewall
✨ Why You’ll Love This Job
This role blends remote flexibility with a positive, people-focused culture. You’ll enjoy the ability to work from home, contribute in meaningful ways, and collaborate with a team that values empathy, fun, and performance. LEC also offers paid training, flexible scheduling, and bonus opportunities — ideal for those who want a supportive contract role with room to grow their customer support skills.
🌟 Who This Job Is Perfect For
Fast typers who love working through chat and written communication.
Customer service pros who want a remote role with a fun, energetic team.
People who prefer multitasking, problem-solving, and behind-the-screen support.
Tech-comfortable individuals with CRM experience who enjoy efficient workflows.
Remote workers seeking flexible hours, task variety, and a contract-based role.
🏢 About the Company
Leading Edge Connections (LEC) is a virtual contact center committed to elevating customer experiences through people-focused service. Their remote teams specialize in customer support, technical support, and performance-driven operations, emphasizing collaboration, connection, and excellence across every interaction.
🚀 How to Apply
You’ll be redirected to Leading Edge Connections’ official site or talent portal to submit your application.
