💼 Employment Type: Full-Time
📍 Location: Remote (United States – Flexible or Hybrid Options)
💬 Job Overview
Voya, a mission-driven financial and insurance organization focused on creating a better financial future for all, is hiring a Claims Specialist – Disability to support its Leave Management (VLM) department. In this role, you’ll guide claimants through their Family Medical Leave Act (FMLA) and other non–Short-Term Disability leave experiences with empathy, accuracy, and compliance.
This position blends customer support, claims analysis, and regulatory decision-making — all within a company committed to diversity, integrity, and well-being. With fully remote or hybrid work options, it’s a strong fit for individuals with leave management experience who want meaningful, people-centered work in a structured environment.
📋 Key Responsibilities
Analyze FMLA, state, military, and employer-specific leave policies to determine claimant eligibility.
Communicate with claimants via phone and email with professionalism and clarity.
Build trusting relationships with internal teams and external partners.
Manage assigned work queues while meeting service-level agreements (SLAs).
Participate in team-based problem-solving and continuous improvement.
Support department-wide projects and additional responsibilities as needed.
🧩 Requirements
2–3 years of experience in FMLA or unpaid leave claims management.
Strong decision-making abilities and critical thinking skills.
Medical or vocational management knowledge.
Excellent customer service abilities with strong interpersonal communication.
Proficiency in Microsoft Office 365 (especially Outlook).
Exceptional written and verbal communication skills.
High attention to detail and accuracy in documentation.
Ability to prioritize workloads in a fast-paced, deadline-driven environment.
Collaborative mindset with the ability to work cross-functionally.
Preferred: Bachelor’s degree.
✨ Why You’ll Love This Job
This role is ideal for someone who values empathy-driven service and wants to support individuals navigating important leave periods. Voya offers a deeply inclusive culture, strong work-life support, and comprehensive benefits — including generous PTO, paid volunteering time, a robust retirement plan, tuition reimbursement, and various wellness programs.
With remote flexibility and a purpose-driven mission, this role offers meaningful, stable, and impact-driven work in claims support and leave administration.
🌟 Who This Job Is Perfect For
Claims professionals experienced in FMLA, leave management, or disability support.
Individuals who value a calm, structured remote role with clear processes.
Strong communicators who excel at explaining complex policy decisions.
Detail-oriented professionals who thrive in compliance-driven environments.
People who want to work for a values-driven, inclusive organization with strong benefits.
🏢 About the Company
Voya is a leading financial services company helping individuals, employers, and communities build better financial futures. Voya is deeply committed to inclusion, accessibility, and diversity — consistently recognized for its inclusive culture, benefits, and disability-friendly environment. With a focus on action, fairness, and well-being, Voya’s mission goes beyond finance to champion opportunity for all.
🚀 How to Apply
You’ll be redirected to Voya’s official career page to submit your application.
