💼 Employment Type: Full-Time
📍 Location: Remote (Eligible States Only: FL, GA, MO, NE, NC, SC, TN, TX, VA)
💬 Job Overview
BCA Financial Services, Inc. is actively hiring full-time Remote Collections Specialists who are detail-oriented, solution-driven, and motivated by performance recognition. This role supports the company’s Extended Business Office by assisting patients with account resolution, payment plans, and accurate information updates — all while delivering exceptional customer service.
If you thrive in a fast-paced environment, enjoy helping people find solutions, and want a remote position with solid pay and bonus potential, this is a strong fit.
📋 Key Responsibilities
Provide professional, compassionate customer service to patients while accurately recording account information.
Assist with account resolution by reviewing balances, offering solutions, and setting up payment arrangements.
Manage high volumes of inbound and outbound calls daily.
Navigate multiple computer systems and meet individual performance metrics.
Maintain compliance with company guidelines, documentation standards, and confidentiality requirements.
💻 Remote Work Requirements
To qualify for remote work, you must have:
A quiet, private workspace free from distractions.
High-speed hardwired internet (at least 20 Mbps download / 10 Mbps upload).
Ability to connect via 50 ft Ethernet cable (Wi-Fi or hotspots not supported).
Residence in one of these states: FL, GA, MO, NE, NC, SC, TN, TX, VA.
All technical requirements met before training begins.
Company-provided equipment will be shipped to you.
🧩 Requirements
HS diploma/GED required
No relevant work experience required
🧩 Preferred Qualifications
Prior collections, call center, medical billing, or customer service experience is helpful but not always required.
Strong communication skills and the ability to de-escalate or guide difficult conversations.
Comfortable in a metric-driven environment with fast-paced call volume expectations.
Tech-savvy enough to manage multiple systems and document account details accurately.
Reliable time-management skills and the ability to work independently from home.
✨ Why You’ll Love This Job
Competitive $17/hr pay with monthly bonuses available.
Monday–Friday schedule (no weekends).
Employer-provided equipment so you can be set up for success.
Full benefits package including Medical, GAP, Dental, Vision & Voluntary Life insurance.
401(k) with company match, paid holidays, and paid time off.
Recognition-driven culture — your hard work gets rewarded.
🌟 Who This Job Is Perfect For
Individuals who enjoy fast-paced work and clear performance expectations.
People who are patient, empathetic, and solution-focused when handling sensitive financial conversations.
Remote-work seekers who prefer structured schedules and predictable weekday hours.
Candidates looking for advancement opportunities in customer service, medical billing, or financial services.
🏢 About the Company
BCA Financial Services, Inc. is a trusted partner for revenue-cycle solutions, serving clients nationwide with professionalism, accuracy, and compassion. The company values teamwork, integrity, and creating a positive impact in the communities it serves. Their Extended Business Office supports patients with billing, account questions, payment arrangements, and more — all in a secure, compliant environment.
🚀 How to Apply
You’ll be redirected to BCA Financial Services’ official career page to complete your application.
