💼 Employment Type: Full-Time
📍 Location: Remote (U.S. — AL, GA, NC, SC, TX only)
💬 Job Overview
Afni, Inc. is looking for motivated Customer Service Representatives to join their fully remote team. In this role, you’ll handle inbound customer inquiries, provide solutions for product/service questions, and identify opportunities for upselling — all while working in a structured home-office environment. Location: Remote (U.S. — AL, GA, NC, SC, TX only)
📋 Key Responsibilities
Answer incoming calls from customers, troubleshoot issues, and offer service or product upgrades.
Navigate multiple systems to update customer accounts and ensure accurate documentation.
Meet performance and quality metrics in a remote environment, including schedule adherence and customer satisfaction.
Work full-time shifts (including weekends/holidays) and maintain a quiet home office with reliable internet.
🧩 Preferred Qualifications
High school diploma or equivalent.
Minimum 1 year of customer-service or call-center experience (virtual setting preferred).
Strong communication skills, high comfort level working in a remote home-office setting with multitasking.
Reliable high-speed internet (specified minimum upload/download speeds) and a dedicated, distraction-free workspace.
✨ Why You’ll Love This Job
You’ll be working from home for a company that emphasises growth, remote-work support, and career development. Afni offers paid training, remote-work infrastructure, and opportunities for advancement from within.
🌟 Who This Job Is Perfect For
Service-oriented individuals who enjoy solving problems and helping customers remotely.
People seeking full-time remote roles with structure, growth potential, and a supportive company culture.
Candidates comfortable working set home-office shifts and meeting clearly defined performance goals.
🏢 About the Company
Afni, Inc. is a customer-experience company that provides services in customer care, technical support, and sales. They emphasize remote-work roles, training, and internal advancement fostering a culture of belonging and growth.
