💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Beyond Finance is seeking a Customer Service Representative to serve as the primary point of contact for clients enrolled in its financial-hardship programs. As part of the Client Success team, you’ll provide compassionate, top-tier service, guiding clients from enrollment through graduation and helping them on their path to financial freedom.
📋 Key Responsibilities
Provide excellent customer service across high-volume inbound and outbound client phone calls of varying complexity.
Identify and resolve client issues with active listening, critical thinking and first-call resolution mindset.
Operate, navigate, and troubleshoot multiple systems/CRM to document client interactions and changes.
Meet and exceed client-centric performance metrics focused on service quality and efficiency.
🧩 Preferred Qualifications
Minimum 1 year of relevant call-center experience is required.
Reliable high-speed internet connection with wired (ethernet) setup; must be able to work from a distraction-free home office.
Strong computer technical skills, excellent verbal and written communication, empathy, and problem-solving mindset.
Bilingual Spanish is preferred (but not required).
✨ Why You’ll Love This Job
You’ll be part of a mission-driven company focused on helping everyday Americans escape debt and build a stronger financial future.
The remote role gives you flexibility while making a meaningful impact.
Benefits include health/dental/vision, generous PTO, parental leave, and 401(k) matching (for eligible full-time employees).
🌟 Who This Job Is Perfect For
Individuals with call-center or customer-service experience who are comfortable working remotely in a fast-paced, empathy-driven environment.
Professionals who thrive in roles requiring problem-solving, active listening, and strong interpersonal communication.
Remote-work seekers who need reliable home-office infrastructure and can maintain high productivity independently.
🏢 About the Company
Beyond Finance is a fintech company dedicated to helping clients overcome debt and move toward financial empowerment. They use a data-driven and client-first approach to deliver customized debt solutions and support.
🚀 How to Apply
You’ll be redirected to Beyond Finance’s official careers portal to submit your application.
