💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Globe Life is hiring a fully remote Customer Service Representative to handle inquiries and provide high-quality support using multiple communication channels. This role is ideal for someone organized, detail-oriented, and capable of working from home to meet service-level and quality goals.
🧠 Key Responsibilities
Assist with daily inbound inquiries and deliver resolutions in a professional and courteous manner.
Use phone, email, and written correspondence to support customers and solve problems efficiently.
Adhere to Quality Assurance requirements, meet call-volume/service-level metrics, and manage multiple systems.
Collaborate with internal teams, maintain accurate documentation, and support continuous process improvements.
🧩 Preferred Qualifications
High school diploma or equivalent; 1+ year of customer service or call center experience preferred.
Strong verbal and written communication skills, excellent listening ability, and ability to build rapport quickly.
Comfortable working full-time remote in a home-office environment; able to sit for long periods and work assigned shifts.
Proficiency in Microsoft Office (Word, Excel, Outlook) and general internet business tools; ability to learn new systems.
✨ Why You’ll Love This Job
Fully remote U.S.-based role offering flexibility and a supportive company culture.
Join a well-established insurance company that invests in employee development, training, and from-home success.
