💼 Employment Type: Full-Time
📍 Location: Remote (West Virginia, U.S.)
💬 Job Overview
CVS Health is hiring a Remote Customer Service Representative to provide exceptional phone-based support to Aetna Medicaid members and healthcare providers. In this role, you’ll handle inbound calls about benefits, eligibility, prior authorizations, and general service needs — helping members access the care they need with compassion and efficiency.
As part of CVS Health’s mission to create a more connected and caring healthcare experience, you’ll play a vital role in supporting millions of Americans — from the comfort of your home.
🕓 Schedule:
Training: Monday–Friday, 8:30 AM–5:00 PM EST (first 6 weeks)
Regular Schedule: Monday–Friday, 8:30 AM–5:00 PM EST
Must live on the eastern seaboard.
📋 Key Responsibilities
Answer inbound calls from members and providers with professionalism and empathy.
Assist with benefit inquiries, eligibility verification, and provider or ID card requests.
Provide accurate information on prior authorization and extra benefits.
Document all interactions thoroughly and follow up on open issues.
Maintain confidentiality and adhere to performance and quality standards.
Work effectively from home while ensuring a quiet, professional workspace.
Commute occasionally to the Charleston, WV office if technical issues prevent remote work.
🧩 Preferred Qualifications
High school diploma or equivalent (required).
Prior experience in a remote or call center environment preferred.
Knowledge of Medicaid or Medicare a plus.
Excellent communication skills (oral and written).
Reliable high-speed internet with a secure Ethernet connection (no Wi-Fi).
Self-motivated and able to work independently in a structured setting.
✨ Why You’ll Love This Job
This position blends the stability of a Fortune 5 company with the flexibility of working from home. CVS Health offers a supportive culture, continuous training, and clear growth paths — all centered on helping you succeed while you help others.
💰 Pay Range: $17.00 – $25.65/hour
🌿 Benefits Include:
Comprehensive health, dental, and vision coverage.
401(k) with company match and stock purchase plan.
Paid time off, flexible schedules, and family leave.
Wellness programs, counseling, and financial coaching.
Tuition assistance and professional development resources.
🌟 Who This Job Is Perfect For
Individuals who genuinely enjoy helping others navigate healthcare questions.
Strong communicators who can simplify complex information.
Remote professionals who thrive in structured, goal-oriented roles.
Reliable, empathetic problem-solvers with patience and professionalism.
Candidates seeking meaningful, long-term work-from-home opportunities.
🏢 About the Company
CVS Health is the nation’s leading health solutions company, connecting over 300,000 purpose-driven colleagues across digital, retail, and clinical channels. The company’s mission — to bring heart to every moment of your health — drives everything they do, from transforming care delivery to improving accessibility for millions.
🚀 How to Apply
You’ll be redirected to CVS Health’s official careers site to submit your application.
