💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
One Inc is looking for a proactive and people-focused Customer Service Team Lead to guide and support a team of remote Customer Service Representatives. This role is perfect for someone who enjoys helping others succeed, thrives in fast-paced customer support environments, and feels confident taking initiative. As a Team Lead, you’ll serve as a mentor, problem solver, performance coach, and escalation expert — all while helping maintain a smooth, high-quality experience for customers and your team.
🧠 Key Responsibilities
Provide daily support, guidance, and oversight to a team of remote customer service agents.
Coach team members on performance, customer interactions, and policy adherence.
Monitor individual KPIs and offer timely feedback to encourage growth.
Act as a subject matter expert on procedures, tools, and contact center workflows.
Handle escalated customer concerns with little oversight.
Identify process issues and escalate them appropriately to management.
Lead performance reviews, development discussions, and corrective actions when needed.
Coordinate communication between team members, QA, and leadership.
Organize and track schedules, workloads, and daily priorities.
Maintain accurate performance records and ensure team goals are met.
Host team meetings to review updates, metrics, and upcoming changes.
Provide on-demand coaching and support to help agents succeed.
💲 Pay: $24/hour
🧩 Preferred Qualifications
1–2 years of experience managing a customer service team (remote or in person).
Strong coaching, training, and performance management abilities.
Excellent communication skills across all levels of an organization.
High emotional intelligence, self-awareness, and empathy.
Proven ability to stay calm under pressure and adapt to changing priorities.
Experience with MS Office, Google Suite, and CRM tools.
Insurance or call center experience is a plus.
Bilingual applicants encouraged (not required).
✨ Why You’ll Love This Job
If you enjoy helping people thrive, this leadership role offers a meaningful opportunity to make an impact. You’ll get to guide a team of remote agents, strengthen operations, and support a company that values honest communication, collaboration, and growth. This role is especially rewarding for someone who likes a mix of coaching, problem-solving, and daily team interaction — all from the comfort of a remote work environment.
🚀 How to Apply
You’ll be redirected to One Inc’s official career page to submit your application.
