💼 Employment Type: Part-Time
📍 Location: Remote (U.S.) — San Francisco Bay Area candidates required to work in-office
💬 Job Overview
Clerk Chat — a fast-growing, AI-forward messaging platform transforming how businesses communicate — is hiring a Customer Support Agent (PT) to serve as the first point of contact for users.
This role is ideal for self-starters with strong communication skills who enjoy problem-solving, building relationships, and helping customers navigate a modern SaaS solution. You’ll join a small, impactful team where every voice matters and where process improvement, creativity, and collaboration are actively encouraged.
Clerk Chat is known for its balance of ambitious innovation and genuine work-life wellness — offering flexible vacation time, quarterly bonuses, and opportunities to grow as the company scales.
📋 Key Responsibilities
Serve as the first point of contact for customer inquiries via email and chat.
Handle product-specific questions and coordinate communication with external stakeholders.
Identify opportunities to improve processes and contribute toward long-term customer experience optimizations.
Develop and continuously refine the customer journey to enhance satisfaction and retention.
Collaborate cross-functionally with product, engineering, support, and leadership teams to resolve issues and deliver insights.
Represent Clerk Chat with professionalism, clear communication, and customer-centered problem solving.
🧩 Requirements
2–3 years of experience in a similar customer support role, preferably in a fast-paced startup.
Strong written and verbal communication skills; comfortable speaking with a variety of users.
Creative problem solver with the ability to propose solutions independently.
Self-starter mindset with resilience and the ability to adapt to rapidly changing environments.
Comfort working individually or collaboratively within a small team.
Nationwide applicants welcome; SF Bay Area candidates must work in-office five days a week.
✨ Why You’ll Love This Job
Clerk Chat offers the rare blend of startup excitement with a healthy approach to balance and flexibility. You’ll enjoy creative freedom, a meaningful voice in shaping customer operations, quarterly bonuses, and a collaborative culture built by entrepreneurs who value authenticity and excellence.
This is a great role for those who want to have a major impact on customer experience at a fast-moving, product-led company.
🌟 Who This Job Is Perfect For
Customer support pros who thrive in fast-paced startup environments.
Creative problem solvers who enjoy helping customers and improving processes.
Individuals seeking a part-time remote role with opportunities for impact and growth.
Communicators who love being the “first point of contact” and building strong customer relationships.
Team players who value both autonomy and collaboration.
🏢 About the Company
Clerk Chat is on a mission to make every business conversational. Through a cutting-edge messaging platform built on proprietary telecom infrastructure and enhanced with AI, Clerk Chat supports businesses across the country with intuitive, real-time communication tools.
Founded by Silicon Valley entrepreneurs with backgrounds at Lucasfilm, Samsung, Netflix, DocuSign, and multiple successful startups, Clerk Chat has grown organically into a profitable business in just two years. The company blends innovation with care — offering competitive perks, flexibility, and a culture where individuals can thrive.
🚀 How to Apply
You’ll be redirected to Clerk Chat’s official careers page to submit your application.
