💼 Employment Type: Full-Time
📍 Location: Remote — Available in AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WY
💬 Job Overview
ADT — the nation’s #1 smart home security provider — is hiring Remote Customer Technical Support Specialists to join their team supporting residential and small business customers. In this role, you’ll serve as the first point of contact for customers calling about alarm systems, home automation issues, and technical troubleshooting.
This job is built for problem-solvers who love helping people feel safe and supported. You’ll walk customers through guided troubleshooting steps, educate them on their system, de-escalate concerns with patience, and ensure each person gets the solutions they need. ADT provides all equipment, paid training, strong benefits, and a clear path to promotion — including guaranteed pay increases for your first 180 days.
If you're looking for a mission-driven remote job where the work you do truly matters, this is a strong fit.
📋 Key Responsibilities
Answer inbound customer calls involving alarm system and home automation issues.
Walk customers step-by-step through guided troubleshooting workflows.
Provide clear technical assistance, education, and reassurance.
Multitask across multiple systems, applications, and workflows.
Present Virtual Service Calls and self-service options when in-call resolution isn’t possible.
Schedule technician visits when required.
Maintain punctual, consistent attendance within a fast-moving environment.
Deliver empathetic, customer-first service with strong soft skills.
Work successfully in a distraction-free home office with adequate internet.
Embrace ongoing feedback, system updates, and performance improvements.
🧩 Requirements
High School Diploma or equivalent.
1+ year of customer service experience required.
Strong communication skills (written and verbal).
Ability to empathize, de-escalate, and build rapport.
Troubleshooting ability (hardware/software).
Strong organizational skills and ability to multitask.
Able to type 35+ WPM.
Intermediate PC proficiency and comfort navigating technical systems.
Reliable, dependable, and able to work independently from home.
Dedicated, quiet workspace that meets ADT standards.
Technical experience a plus but not required.
✨ Why You’ll Love This Job
This is a chance to work for a purpose-driven company known for protecting lives and homes for over 150 years. ADT offers paid training, employer-provided equipment, competitive benefits, PTO, pet insurance, tuition reimbursement, adoption assistance, shift differentials, and steady advancement opportunities. You’ll also receive guaranteed incremental pay increases every 30 days until you reach $20/hour — all while working from home in a stable, mission-centered role.
🌟 Who This Job Is Perfect For
Customer-service pros who enjoy solving technical problems.
Remote-work seekers who want a structured support role with growth.
Fast learners who can navigate multiple systems with confidence.
Patient, empathetic communicators who excel at de-escalation.
Candidates looking for a long-term career path in tech-enabled customer support.
🏢 About the Company
ADT has helped save lives since 1874 and remains the U.S. leader in smart home security. Through innovative technology, advanced monitoring services, and dedicated customer support, ADT protects millions of households and businesses nationwide. The company is committed to continuous innovation, inclusive teamwork, and creating a work culture where every employee feels valued. ADT offers strong benefits, competitive compensation, and ongoing development opportunities across its nationwide network.
🚀 How to Apply
You’ll be redirected to ADT’s official careers page to submit your application.
