💼 Employment Type: Full-Time
📍 Location: Remote (U.S. Only)
💬 Job Overview
Finalsite — a leading digital platform serving over 7,000 K–12 schools and districts worldwide — is hiring a Data Support Specialist to support clients with their data needs across Finalsite’s software ecosystem. This role blends technical problem-solving, client support, data accuracy, and system troubleshooting, making it ideal for detail-oriented individuals who enjoy working across databases, integrations, and content management systems.
As part of Finalsite’s virtual, U.S.-based support team, you’ll assist clients with data imports, exports, sanitization, SQL scripting, API interactions, and integration-related requests. You’ll also collaborate with engineers, guide clients on best practices, and help ensure clean, secure, and well-functioning data across their platforms.
📋 Key Responsibilities
Support clients via ticketing, phone, chat, and Zoom with data-related questions and issues.
Perform data sanitization, verification, importing, and exporting across Finalsite’s products.
Create, run, and modify SQL scripts to resolve errors, improve database performance, and support third-party integrations.
Maintain and troubleshoot software used to interact with APIs, authentication systems, SSOs, and Student Information Systems (SIS).
Collaborate with Data Integration Engineers to ensure smooth and accurate data syncing across platforms.
Advise clients on best practices for secure and sustainable data workflows.
Stay up to date on new product features, integration partner updates, and industry trends.
Document bug reports, enhancement requests, and detailed troubleshooting steps.
Contribute to support backlog as needed based on volume.
Attend daily standups, escalation meetings, and cross-team discussions.
Strengthen Finalsite’s customer experience through clear communication and expert support.
🧩 Requirements
Education:
Associate’s or Bachelor’s degree preferred (or equivalent experience)
Technical Skills:
Advanced proficiency in Excel or Google Sheets
Working knowledge of SQL and scripting languages (Python preferred)
Experience with CMS platforms (WordPress, Squarespace, Wix, etc.)
Understanding of Windows or Unix administration
Familiarity with protocols such as HTTP, HTTPS, FTP, SFTP, and REST
Experience working with APIs strongly preferred
Professional Skills:
2–5 years customer service or technical support experience preferred
Excellent attention to detail, communication, and problem-solving abilities
Ability to multitask across competing deadlines
Comfortable translating technical details for non-technical users
Experience working with remote, distributed teams
Ability to cover evening or weekend hours when needed
Residency:
Must be a permanent U.S. resident and live within the United States for continued employment
✨ Why You’ll Love This Job
Finalsite offers a mission-driven environment supporting school communities worldwide. You’ll enjoy 100% remote work, opportunities to develop advanced technical skills, collaborative team support, and exposure to data integrations, SQL scripting, APIs, CMS platforms, and more. This role is perfect for those who enjoy helping clients while building deeper expertise in data operations and software integrations.
🌟 Who This Job Is Perfect For
Detail-oriented data lovers with a passion for accuracy and problem-solving.
Tech-minded customer support professionals wanting to grow into data or engineering roles.
People comfortable juggling SQL, spreadsheets, APIs, and client communication.
Anyone who enjoys remote collaboration, learning new tools, and supporting K–12 education technology.
🏢 About the Company
Finalsite is the first community relationship management platform for K–12 schools, trusted by more than 7,000 schools worldwide. Their integrated suite — including websites, communications tools, mobile apps, and enrollment systems — helps schools attract families, engage communities, and thrive. With a global remote workforce and a commitment to diversity, accessibility, and innovation, Finalsite continues to shape the future of school technology and community engagement.
🚀 How to Apply
You’ll be redirected to Finalsite’s official careers page to submit your application.
