💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Alorica, a global leader in customer service and experience, is hiring a Financial Customer Service Representative to support customers with product questions, account issues, and service concerns — all from the comfort of home. This role offers a structured environment, paid training, career growth opportunities (70% of leaders are promoted internally), and a mission-driven culture supported by Alorica’s nonprofit foundation, Making Lives Better with Alorica (MLBA).
If you enjoy helping people, navigating customer questions, and building a long-term remote career, this role offers stability, clear expectations, and strong benefits at an accessible entry level.
📋 Key Responsibilities
Assist customers with product or service concerns via phone and computer-based systems.
Document customer interactions accurately for auditing and reporting purposes.
Update and maintain customer account information.
Upsell customers on new or enhanced services when appropriate.
Follow communication and service standards to ensure a positive customer experience.
Operate effectively in a remote work environment with company-provided equipment.
🧩 Requirements
High school diploma or GED (documentation required).
Must provide 10 years of verified work history. (This does not mean relevant experience, they only want you to be able to prove your general work history to deter scammers from applying)
Customer service experience preferred but not required.
Strong computer navigation and multitasking skills.
Familiarity with Microsoft Office (Word, Excel).
Excellent oral and written communication skills.
Exceptional listening and comprehension abilities.
Customer-oriented, professional, and courteous.
Remote work requirements include:
Private, distraction-free home office
High-speed internet (DSL or cable) — 50 Mbps download / 10 Mbps upload minimum
Direct-wired ethernet connection (no WiFi, satellite, or dial-up)
✨ Why You’ll Love This Job
Alorica offers a supportive remote environment with paid training, tuition reimbursement, optional daily or weekly pay, and a wide range of health and wellness benefits. You’ll gain stable experience in financial customer support while working for one of the largest customer service organizations in the world.
The company also offers leadership development programs, employee discounts, a 401(k), and access to MLBA, Alorica’s nonprofit that empowers communities through charitable initiatives.
🌟 Who This Job Is Perfect For
Individuals seeking a structured entry-level remote role with growth potential.
Customer-focused professionals who enjoy problem-solving and service-based communication.
People with strong typing, multitasking, and technical navigation abilities.
Applicants needing a fully remote job with stable hours, benefits, and training.
Job-seekers who want access to leadership paths and ongoing professional development.
🏢 About the Company
Alorica is a global leader in customer service with operations in 18 countries and a strong commitment to improving lives — from customers to communities. The company focuses on emotional, financial, and physical well-being through benefits, career development, and MLBA, its award-winning nonprofit. Alorica offers thousands of remote positions across customer service, tech support, training, recruiting, and more.
🚀 How to Apply
You’ll be redirected to Alorica’s official career page to submit your application.
