💼 Employment Type: Full-Time
📍 Location: Remote (Americas)
💬 Job Overview
Zapier — the company behind the world’s first AI orchestration platform — is hiring high-impact talent to join its Go-to-Market (GTM) organization. This posting represents several potential roles across Customer Success, Solutions Architecture, Technical Account Management, and consultative Sales paths.
Rather than hiring for a single position, Zapier is building a bench of individuals with strong AI, automation, and systems-thinking backgrounds who can help customers deploy and scale AI across their businesses.
This is an ideal opportunity for candidates coming from consulting, platform strategy, operations, enterprise transformation, or founder backgrounds who want to apply their technical and strategic experience in a customer-facing, outcomes-driven GTM environment.
If you have deep experience with AI, complex problem-solving, system-building, and driving measurable business impact — Zapier wants to explore where you fit best across their GTM team.
📋 Key Responsibilities
Depending on your background and alignment, your role may include some or all of the following:
Technical Consultation
Partner with enterprise clients to translate AI ideas and business goals into scalable systems using Zapier’s orchestration platform.
Design workflows that integrate AI agents, automation layers, and multi-tool architectures.
Identify customer pain points and convert them into technical solutions, product ideas, or service concepts.
Hands-on Solutioning & Deployment
Build and deploy customized AI workflows that drive measurable outcomes.
Serve as an extension of customer teams through implementation, troubleshooting, and optimization.
Collaborate with Zapier’s engineering and product teams to ensure customer insights inform platform evolution.
New Program Development
Ideate, launch, and scale new operational or customer-facing programs that support AI adoption.
Create repeatable processes, playbooks, and methodologies that improve customer outcomes.
Address fast-moving SaaS challenges with creativity and an experimentation mindset.
Commercial & Revenue Execution
Run value modeling sessions, workshops, and discovery calls with customer teams.
Help drive adoption, expansion, and long-term success with enterprise accounts.
Evangelize Zapier's citizen-developer and AI-forward approach.
🧩 Requirements
Ideal candidates should demonstrate most of the following:
7+ years of experience in high-impact roles such as consulting, systems integration, technical operations, platform strategy, or AI-driven business transformation.
Strong understanding of AI, automation, LLM adoption, and workflow design.
Proven record of delivering results in fast-paced, high-stakes environments.
Ability to navigate ambiguity and build structure where few guidelines exist.
Experience designing, deploying, or managing complex technical systems.
Strong customer-facing communication skills, including facilitation and value storytelling.
Ability to collaborate cross-functionally with technical and commercial teams.
Comfort with data analysis and tools like Excel/Google Sheets (pivot tables, vlookups).
A builder’s mindset — someone who loves creating, iterating, and improving systems.
No formal education requirements (Zapier will request your most recent educational experience only for background checks).
✨ Why You’ll Love This Job
You’ll help shape the future of AI orchestration — one of the fastest-growing sectors in tech.
Work at scale with a platform connected to 8,000+ apps and APIs, powering millions of workflows.
Freedom to carve your own impact path across GTM depending on your strengths and interests.
Highly competitive, transparent compensation philosophy focused on equity, simplicity, and pay for impact.
Opportunity to join a global, remote-first team known for its culture, flexibility, and people-first approach.
Room to innovate with emerging technologies and shape programs from the ground up.
🌟 Who This Job Is Perfect For
Former consultants, founders, or technical operators ready to move into revenue-facing roles.
AI/automation professionals who want to apply their experience to customer outcomes.
Systems thinkers who love solving hard problems and designing scalable solutions.
High performers who thrive in ambiguous environments with open-ended direction.
Candidates who want to blend strategy, solutioning, customer advocacy, and execution.
🏢 About the Company
Zapier is a globally recognized remote-first company powering automation for millions of professionals and thousands of organizations. Known for its strong culture, transparency, and employee-first values, Zapier is evolving into the next generation of AI orchestration — connecting tools, data, and human decision-making at scale.
The company is deeply committed to diversity, equity, inclusion, accessibility, and values-driven leadership. Zapier provides competitive pay, thoughtful benefits, and a culture built on trust, autonomy, and remote excellence.
🚀 How to Apply
You’ll be redirected to Zapier’s official application portal, where you’ll answer a few in-depth questions that replace a traditional early-stage interview. Applications are reviewed on a rolling basis.
