💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
VXI Global Solutions is hiring a Remote Healthcare Call Center Representative. In this role you’ll help healthcare-related customers via phone, email or chat from your home office, handling inquiries about member services, billing, Medicare or other programs. You’ll join a remote team supporting a national client.
🧠 Key Responsibilities
Respond to incoming customer inquiries in a healthcare call-center setting (e.g., member services, Medicare, billing).
Document all interactions accurately, escalate issues as needed and follow established workflows.
Use multiple systems simultaneously and ensure quality, schedule adherence, and service-level targets are met.
Work remotely with a dedicated home workspace, and be available during the defined shift schedule.
📝 All Requirements (as publicly available; you may want to verify full list)
Must have reliable high-speed internet and a dedicated quiet workspace for remote service.
Strong verbal and written communication skills in English.
High school diploma or GED (minimum).
Prior customer service or call-center experience preferred.
Ability to navigate and multi-task across multiple systems and screens.
✨ Why You’ll Love This Job
Fully remote role in a mission-driven business that supports healthcare service from home.
Opportunity to build your remote career in the healthcare domain with a major BPO employer.
