💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
BroadPath is hiring experienced Healthcare Customer Service Specialists to support members, patients, and providers through inbound and outbound calls. In this role, you’ll handle benefit questions, appointment scheduling, referrals, billing inquiries, and account updates — all while delivering a compassionate, accurate, and professional experience.
This position is perfect for candidates with healthcare or insurance background who thrive in fast-paced call environments and want a long-term, remote career with growth potential.
📋 Key Responsibilities
Answer inbound calls and make outbound calls to assist members/patients with benefits, services, and scheduling needs.
Provide accurate information on plan coverage, eligibility, authorizations, and healthcare services.
Schedule, reschedule, and confirm patient appointments.
Process referrals, prior authorizations, prescription renewals, and case updates.
Help members with claims questions, billing concerns, and account changes.
Review insurance eligibility and document all updates in EMR/CRM systems.
Communicate with healthcare providers and internal teams through phone, secure messaging, and email.
Maintain strict compliance with HIPAA and privacy regulations.
Escalate complex issues to supervisors or specialized departments when needed.
Ensure all documentation is accurate, complete, and timely.
🧩 Preferred Qualifications
High school diploma or equivalent (required).
1+ year call center experience handling high call volume (required).
1+ year healthcare or insurance industry experience — member services, provider services, patient services, benefits coordination, etc.
Demonstrated job stability with at least one year in prior roles.
Strong communication skills and ability to handle sensitive or confidential information.
Ability to multitask and navigate multiple systems with accuracy.
Private, dedicated home workspace and reliable high-speed internet.
Knowledge of EMR/CRM systems; experience with EPIC, Facets, or similar software is a plus.
Understanding of medical terminology or insurance terminology preferred.
Commitment to long-term employment and professional growth.
✨ Why You’ll Love This Job
Weekly pay and production-based increases.
100% remote — work from home with equipment provided.
Mission-driven culture centered on connection, transparency, and authenticity.
Frequent on-camera collaboration that builds team trust and real communication.
Career stability and opportunities for long-term development.
Supportive leadership and team environment.
🌟 Who This Job Is Perfect For
Healthcare customer service pros who love helping members navigate benefits.
Call center specialists who are comfortable with high volume and strict accuracy.
Individuals seeking a stable, remote career with long-term growth.
Empathetic communicators who thrive in structured, fast-paced roles.
Team-minded people who value collaboration and community.
🏢 About the Company
BroadPath provides customer care solutions for healthcare organizations nationwide. Known for their people-focused culture, BroadPath prioritizes transparency, communication, and collaboration — especially in remote environments. On-camera participation in training, team check-ins, and meetings is a core part of how they stay connected.
Background checks and employment/education verification may be required depending on position details.
🚀 How to Apply
You’ll be redirected to BroadPath’s official careers page to complete your application.
