💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Auto Club Group (AAA) is looking for a dedicated Property & Casualty (P&C) Licensed Customer Service Representative to join its remote member service team. In this role, you will assist members with policy questions, claims support, billing inquiries and coverage issues as a first point-of-contact. This is a remote position that blends high-quality customer service with insurance-industry expertise, offering both stability and advancement in the P&C space.
📋 Key Responsibilities
Respond to inbound member and agent inquiries regarding P&C insurance products (auto, home, business).
Review policy coverage, process changes, handle billing and payment questions, and support renewal procedures.
Use multiple systems to access member data, update information, and ensure accurate documentation and compliance.
Meet performance criteria for service quality, efficiency and member satisfaction in a remote setting.
Drive toward licensing goals: maintain or obtain the required P&C license in your state.
Promote a professional home-office environment: reliable internet, quiet workspace, remote-work adherence.
🧩 Preferred Qualifications
Active P&C insurance license (or eligibility to obtain one) in your state of residence.
1-3 years of customer service or call-centre experience; insurance industry experience preferred.
Strong communication skills (verbal & written), and the ability to manage multiple software applications simultaneously.
Self-motivated, detail-oriented, and effective in a home office environment.
Reliable high-speed internet, and a dedicated remote workspace.
✨ Why You’ll Love This Job
You’ll enjoy the flexibility of remote work combined with the trusted brand and infrastructure of AAA. This role offers structured training, growth potential in the insurance industry, and the chance to support members with meaningful service. It’s more than just a typical remote support role—it’s a step into licensed-insurance territory with room to build.
🌟 Who This Job Is Perfect For
Customer-service professionals with licensing ambition and interest in the insurance field.
Remote work seekers who want the stability of full-time employment plus the flexibility of home-based work.
People who enjoy supporting others, navigating systems, solving problems, and working with a respected brand.
Candidates comfortable with remote expectations (metrics, performance, home office setup) and ready for growth.
🏢 About the Company
Auto Club Group (AAA) is a major U.S. membership-based organization providing insurance, travel, roadside and financial services. With decades of member service heritage, AAA continues to expand its remote workforce to deliver high-quality service across states and leverage digital tools for member support.
🚀 How to Apply
You’ll be redirected to AAA’s official career portal to submit your application.
