💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Circle is a global financial technology company at the center of the emerging internet of money — building blockchain-powered infrastructure like USDC, a digital dollar used worldwide. As the company continues expanding in top global jurisdictions, Circle is hiring a Customer Care Representative to support customers of all sizes across the world.
In this role, you’ll help customers resolve support tickets ranging from general inquiries to complex technical issues, all while delivering exceptional service within defined service levels. This is a collaborative, high-integrity environment built around innovation, transparency, and a truly future-forward mission.
📋 Key Responsibilities
Engage with customers to resolve support tickets covering a wide range of questions, technical issues, and product needs.
Write clear, helpful, and tailored communications to guide customers toward solutions.
Partner closely with Customer Success, Sales, Product, and Engineering teams to diagnose and resolve issues.
Serve as a trusted, caring advisor who communicates with professionalism and empathy.
Manage multiple competing priorities and maintain accuracy and responsiveness within SLAs.
Identify opportunities to improve processes or create scalable solutions for the team.
Support a 24/7 global operation, including semi-regular weekend and holiday availability.
🧩 Preferred Qualifications
1+ year of experience in customer service, technical support, or a related role.
Excellent writing skills with the ability to explain complex topics clearly.
Strong commitment to customer experience and continuous learning.
Highly motivated, caring, and passionate about problem-solving.
Ability to manage multiple priorities effectively.
Familiarity with generative AI tools (ChatGPT, Gemini, etc.) and prompt creation.
Experience with financial services, payments, or fintech is preferred.
Exposure to analytics tools for troubleshooting is a plus.
Multilingual skills are a bonus.
Comfort using Slack, MacOS, and Google Workspace (G Suite).
✨ Why You’ll Love This Job
Work with cutting-edge technology powering the future of digital payments.
Join a high-integrity, globally recognized fintech company.
Flexible, diverse, and collaborative remote work environment.
Strong culture built around transparency, innovation, and shared success.
Inclusive workplace where every team member’s voice matters.
🌟 Who This Job Is Perfect For
Tech-savvy customer service professionals who love solving complex problems.
Strong writers who enjoy helping customers through clear, thoughtful communication.
Individuals passionate about fintech, blockchain, or the evolution of digital money.
People who thrive in fast-moving environments with cross-functional collaboration.
Curious learners who enjoy refining their customer care and troubleshooting skills.
🏢 About the Company
Circle is a global leader in digital currency and blockchain-based financial infrastructure. Their mission is to create a more inclusive financial system by making money move at the speed of the internet — instantly, securely, and transparently. With a diverse, global team and strong company values (High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence), Circle is committed to building the future responsibly.
Circle is an Equal Opportunity Employer and participates in E-Verify where required.
🚀 How to Apply
You’ll be redirected to Circle’s official careers page to complete your application.
