💼 Employment Type: Full-Time
📍 Location: Remote (U.S. — multiple eligible states) Eligible States
Teleperformance currently hires from many states including: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
💬 Job Overview
Teleperformance is hiring a remote Sales Customer Service Expert to support customers across phone, chat, email, and social channels during evening and overnight shifts. In this role, you will help customers resolve issues, answer questions, process payments, and deliver exceptional service while also meeting sales objectives.
This position is ideal for confident communicators who enjoy fast-paced support work and can remain calm during challenging interactions. Teleperformance is known for strong training, employee growth, and offering stable remote roles across many U.S. states. If you're looking to build a career with a global leader in customer experience, this is a strong opportunity.
📋 Key Responsibilities
Connect with customers via phone, email, chat, and/or social media to resolve questions and concerns.
Calmly de-escalate issues and provide solutions.
Escalate complex interactions when appropriate.
Assist with processing payments and account actions.
Track call-related data for compliance and reporting.
Provide feedback on common customer issues.
Meet defined sales goals and service standards.
🧩 Requirements
High school diploma or equivalent.
6+ months of customer service experience required.
Must be 18+ years old.
Ability to type at least 25 WPM.
Comfortable using desktop systems and navigating Windows-based tools.
Customer service and/or sales experience preferred.
College degree is a plus, not required.
Key Competencies
Strong communication & listening skills.
Excellent organizational & problem-solving abilities.
Ability to stay calm under pressure and handle multiple tasks.
Open-minded and receptive to feedback.
Critical thinking and solution-oriented mindset.
Team collaboration skills.
Work-From-Home Requirements
Minimum download speed: 15 Mbps
Minimum upload speed: 5 Mbps
No satellite, mobile hotspot, P2P, or VPN connections.
Clean, quiet home workspace.
Proof of internet speed required.
✨ Why You’ll Love This Job
This role blends stable remote work with strong benefits and growth opportunities. Teleperformance provides paid training, competitive wages, employee wellness programs, paid time off, and a culture built around support and advancement. Many leaders — including the Chief Client Officer — started as agents, proving that growth is achievable for everyone.
🌟 Who This Job Is Perfect For
Night owls who prefer evening or overnight shifts.
Customer service pros who enjoy problem-solving and helping people.
Individuals comfortable with structured metrics and repeatable tasks.
Remote workers seeking full benefits, stability, and paid training.
Candidates excited about combining service + sales in one role.
🏢 About the Company
Teleperformance is a global digital business services leader with 500,000+ employees across 300+ languages. The company supports top global brands through high-tech, high-touch customer experience solutions. Teleperformance is deeply committed to employee well-being, community impact, and sustainable business practices.
🚀 How to Apply
You’ll be redirected to Teleperformance’s official career page to submit your application.
