💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Paylocity — an award-winning HR and payroll software company — is hiring a Technical Operations Support Specialist I to provide high-quality technical assistance across its suite of applications. In this role, you’ll troubleshoot complex software issues, assist clients with payroll and HR modules, support internal teams, and help optimize product performance for thousands of businesses.
This position blends customer service, technical troubleshooting, and data analysis — making it a strong fit for tech-savvy problem solvers who enjoy supporting users and working within cloud-based systems. Paylocity provides a remote-first environment, strong benefits, and a culture centered on people, growth, and modern workforce innovation.
📋 Key Responsibilities
Provide technical support by diagnosing and resolving software and hardware issues using remote tools.
Serve as the first point of contact for client and internal inquiries via cases, emails, and calls.
Troubleshoot issues related to HR & Payroll, ACA, General Ledger, Tax, Reporting, Integrations, Custom Calculations, and Time & Labor systems.
Support clients with configuration changes, updates, and data modifications across assigned product areas.
Document all interactions throughout the issue lifecycle and identify recurring trends.
Collaborate with internal teams to resolve complex issues and improve system performance.
Use Excel tools (VLOOKUP, Pivot Tables) to analyze and manage data.
Assist both technical and non-technical users with clear and effective communication.
Switch between multiple systems, tools, and communication channels efficiently.
Participate in learning initiatives, team knowledge sharing, and skill development.
Maintain flexibility to support varying shifts, project-based tasks, and evolving business needs.
🧩 Requirements
Experience & Skills:
3+ years in customer service; help desk or technical support experience preferred
Intermediate Excel skills (pivot tables, VLOOKUP, data import)
Strong written and verbal communication abilities
Experience with PC hardware/software installation, maintenance, and user training
Ability to analyze technical data for problem resolution
Ability to learn new tools quickly; desire for continuous learning
Strong math skills for payroll, accruals, and reporting
Technical aptitude with database tools (SQL and similar) is a plus
Preferred (varies by specialization):
General Ledger: Accounting experience, journal entries, payroll knowledge, SQL basics
Customs: Experience with Paylocity payroll, HML/SQL basics, configuration testing
Escalations/Tax: Payroll experience, HR/payroll tax setups, high-level communication
Education:
No degree explicitly required; experience and technical proficiency emphasized
✨ Why You’ll Love This Job
Paylocity offers a people-first culture, competitive pay, and a full benefits suite including medical, dental, vision, disability, life insurance, and a 401(k) match. You’ll also enjoy stock grants, career advancement opportunities, work-life balance, and support for your financial and personal well-being.
This is an excellent opportunity to develop strong technical skills while supporting an innovative HR and payroll platform used nationwide.
🌟 Who This Job Is Perfect For
Tech-savvy communicators who love troubleshooting and solving problems.
Customer service professionals ready to transition into technical support.
Individuals with strong Excel and data-analysis skills.
People who want a remote role with growth opportunities in software and operations.
Anyone who enjoys learning new tools, supporting users, and improving workflows.
🏢 About the Company
Paylocity is a leading provider of cloud-based HR and payroll solutions, known for its intuitive tools, strong culture, and commitment to the modern workforce. With rapid growth and a people-first philosophy, Paylocity empowers employees to innovate, grow, and support organizations of all sizes. The company is deeply committed to diversity, inclusivity, equal opportunity, and accessibility across all hiring and employment practices.
🚀 How to Apply
You’ll be redirected to Paylocity’s official careers page to complete your application.
