💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Myriad Women’s Health is hiring a compassionate and detail-driven Inbound Patient Advocate to support patients, providers, and medical staff across its women’s health testing services. As the first point of contact, you’ll deliver empathetic guidance, help patients navigate testing and insurance questions, and collaborate with internal teams to ensure timely, accurate support.
This role is ideal for individuals who thrive in fast-paced communication environments and want to make a meaningful impact in women’s healthcare while working from home. Myriad invests heavily in career development, making this an excellent stepping stone into healthcare operations, lab services, billing, or patient experience roles.
📋 Key Responsibilities
Communicate with up to 50 patients, clinics, and providers daily via phone, email, and live chat.
Assist with inquiries about Myriad products, testing services, insurance billing, and result timelines.
Coordinate with engineering, billing, and laboratory teams to ensure smooth processing of orders and results.
Follow standard operating procedures while maintaining strict HIPAA compliance.
Identify customer service trends and collaborate with leadership to improve workflows.
Respond quickly to inbound requests and deliver a supportive, professional experience.
Maintain accuracy when handling patient data and navigating multiple systems.
🧩 Requirements
High school diploma (or equivalent) with 1+ year of relevant experience, OR an associate or bachelor’s degree.
Spanish fluency preferred.
Strong interpersonal, listening, and communication skills.
Fast typing speed and accurate transcription abilities (preferred).
Proficiency with PC tools including Excel, Word, email, and web platforms.
Ability to multitask under pressure while staying organized and detail-oriented.
Problem-solving mindset with a focus on pattern recognition and process improvement.
Reliable high-speed internet meeting required minimums:
50 Mbps download
5 Mbps upload
✨ Why You’ll Love This Job
This position blends meaningful patient support with a high-growth healthcare organization dedicated to precision medicine and women’s well-being. You’ll join a high-performing team that values human connection, problem-solving, and career growth. Whether you want to advance within the Patient Advocate team or move into billing, lab operations, or technical support, Myriad offers real pathways and development support.
🌟 Who This Job Is Perfect For
Patient-focused individuals who love helping others feel heard and supported.
Strong communicators who enjoy fast-paced phone, email, or chat-based roles.
Remote-work seekers who prefer structured shifts and predictable hours.
People interested in women’s health, genetics, or diagnostics.
Organized multitaskers who thrive in accuracy-driven environments.
🏢 About the Company
Myriad Genetics is a leader in molecular diagnostics and precision medicine, offering tests that help assess disease risk, guide treatment, and improve patient outcomes. The company is deeply committed to diversity, inclusion, and advancing equitable healthcare. Myriad fosters a culture where employees can bring their whole selves to work and grow into meaningful career paths across healthcare and science.
🚀 How to Apply
You’ll be redirected to Myriad Women’s Health’s official career page to submit your application.
