💼 Employment Type: Full-Time
📍 Location: Remote (U.S., must reside near a designated call-center region)
💬 Job Overview
Oak Street Health — part of CVS Health — is hiring a Sales Call Center Representative I, a fully remote outbound sales role supporting patient acquisition for one of the fastest-growing primary care networks in the U.S.
In this position, you’ll handle high-volume outbound telemarketing calls (300+ daily), connect with prospective Medicare-eligible patients, explain the value of Oak Street Health’s care model, and schedule their first doctor’s appointments. The role blends customer engagement, sales skills, and healthcare knowledge — with structured training and strong support from a national health organization.
You’ll complete a mandatory 4-week remote training program and then work within call-center operating hours of 5 AM – 7 PM (Mon–Sat). This role is ideal for someone who can thrive in a performance-driven environment and wants to build a long-term remote career in healthcare sales.
💰 Pay Range: $15.00 – $24.23/hour (base pay; varies by experience, education, and location)
📋 Key Responsibilities
Make outbound telemarketing calls to prospective patients, averaging 300+ calls per day.
Explain Oak Street Health’s care model and help prospects understand their options.
Use sales skills such as rapport building, qualification, objection handling, and closing.
Schedule initial doctor appointments and meet daily/weekly/monthly quotas.
Understand Medicare basics and insurance requirements.
Navigate multiple systems, including Google Suite, CRM tools, and call-center platforms.
Participate in a 4-week training program (Mon–Fri, 8 AM – 5:30 PM).
Perform additional tasks as assigned.
🧩 Requirements
High school diploma or equivalent required; undergraduate degree preferred.
Prior outbound call center sales or telemarketing experience strongly preferred.
Proficient with PCs, remote-work tools, and multitasking across multiple systems.
Strong listening, communication, and time-management skills.
Comfortable with base + bonus salary structure.
Experience with Salesforce or similar CRMs is a plus.
Ability to work remotely in a distraction-free, private workspace with reliable high-speed internet.
Must be able to attend remote training sessions daily.
U.S. work authorization required.
📌 Call-Center Regions (examples): Downers Grove, IL • Chicago, IL • Charlotte, NC
✨ Why You’ll Love This Job
This is a strong opportunity for remote candidates who enjoy fast-paced customer engagement, structured goals, and a mission-driven healthcare organization. CVS Health and Oak Street Health provide excellent benefits, performance incentives, and robust training that sets you up for long-term growth. You’ll help patients access care while working from home with clear expectations, stable hours, and a supportive team environment.
🌟 Who This Job Is Perfect For
Outbound sales professionals who thrive on metrics, goals, and performance rewards.
Remote workers who prefer routine, structure, and predictable shifts.
Candidates looking to grow into healthcare sales or patient engagement roles.
Strong communicators who enjoy helping prospective patients navigate care options.
Individuals who excel at multitasking and maintaining professionalism in high-volume environments.
🏢 About the Company
Oak Street Health, backed by CVS Health, serves Medicare-eligible adults through a connected, compassionate primary care model. CVS Health is one of the nation’s leading health solutions companies, employing over 300,000 colleagues who serve patients where, when, and how they need care. Employees receive access to extensive benefits including health coverage, 401(k) matching, employee stock programs, flexible scheduling options, and well-being support programs.
🚀 How to Apply
You’ll be redirected to CVS Health’s careers page to submit your application.
