If you’re bilingual, compassionate, and energized by helping patients navigate healthcare with dignity and clarity, this role offers meaningful impact and strong pay — all from home. Zócalo Health is redefining patient support through culturally aligned care, making this an ideal opportunity for empathetic professionals who want their work to truly matter.
💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
⏰ Hours: 11:30 AM – 8:00 PM PST
💰 Compensation: $26–$29/hour
💬 Job Overview
Zócalo Health is hiring a Patient Support Specialist to support patient intake, enrollment, and scheduling in a fast-paced, mission-driven healthcare environment. In this role, you’ll connect with potential and existing patients by phone, educate them about available services, and help guide them through the early stages of their care journey.
This position is ideal for bilingual (English–Spanish) professionals who thrive in high-volume call environments and bring empathy, professionalism, and cultural awareness to every interaction. You’ll play a vital role in expanding access to culturally competent care for Latino and marginalized communities across the U.S.
📋 Key Responsibilities
Conduct inbound and outbound calls to patients to explain services and assist with enrollment or scheduling.
Complete brief intake forms to collect demographic, eligibility, and clinical information accurately.
Schedule patient appointments based on provider availability, location, and patient needs.
Meet or exceed daily, weekly, and monthly performance metrics (calls, conversions, appointments).
Maintain a positive, empathetic, and professional tone with patients and teammates.
Follow scripts and workflows while adapting conversations to individual patient needs.
Document all interactions thoroughly and accurately in the EHR system.
Collaborate with team members to resolve scheduling or communication issues.
Adhere strictly to HIPAA and confidentiality standards.
Participate in ongoing training, feedback, and quality assurance sessions.
🧩 Requirements
1–2 years of experience in a contact center, customer service, or patient access role.
Excellent verbal communication skills and comfort handling high call volumes.
Strong interpersonal and listening skills with the ability to build trust quickly.
Ability to meet performance quotas in a structured, metrics-driven environment.
Basic computer proficiency; experience with CRM, scheduling tools, or EHR systems preferred.
Bilingual (English–Spanish), both written and verbal — required.
(If not fully bilingual, candidates should not apply.)
Authorization to work in the United States.
✨ Why You’ll Love This Job
Zócalo Health offers competitive hourly pay, equity compensation, comprehensive benefits, and a generous PTO policy. You’ll receive a $1,000 home office stipend, all required equipment, and the opportunity for rapid career growth. Most importantly, you’ll be part of a mission-driven organization focused on transforming healthcare experiences for underserved communities.
🌟 Who This Job Is Perfect For
Bilingual professionals passionate about patient advocacy and access to care.
Customer support or call-center professionals transitioning into healthcare roles.
Remote workers who thrive in fast-paced, structured environments.
Empathetic communicators who enjoy helping patients feel heard and supported.
Candidates seeking meaningful work with strong compensation and benefits.
🏢 About the Company
Zócalo Health is a tech-driven healthcare provider built specifically for Latino communities, by Latinos. Founded in 2021, the company partners with community organizations, providers, and health plans to deliver culturally aligned primary care, behavioral health, and social services. Zócalo Health is committed to equity, inclusion, and transforming how care is delivered to historically underserved populations.
🚀 How to Apply
You’ll be redirected to Zócalo Health’s official careers page to submit your application.
