If you’re a people-first leader who thrives in fast-paced, customer-focused environments, this role offers the chance to lead, influence, and grow — all while working remotely. Zillow’s Buyer Connections Team plays a key role in shaping how customers connect with trusted real estate professionals, making this a high-impact leadership opportunity.
💼 Employment Type: Full-Time
📍 Location: Remote (U.S. – most states)
💰 Salary Range:
• $71,200–$113,800 (CA, CT, MD, MA, NJ, NY, WA, DC)
• $67,700–$108,100 (CO, HI, IL, MN, NV, OH, RI, VT)
➕ Equity eligible
💬 Job Overview
Zillow is hiring a Buyer Connections Team Manager to lead a high-performing, remote team responsible for connecting Zillow users with trusted local real estate professionals. In this role, you’ll balance performance management, coaching, and operational leadership — ensuring exceptional customer experiences while driving efficiency and engagement.
This position is ideal for experienced people managers who enjoy developing teams, analyzing performance metrics, and leading through change in a collaborative, customer-centric environment.
📋 Key Responsibilities
Monitor team performance using KPIs and provide timely coaching and feedback.
Lead impactful team meetings and 1:1s to drive clarity, engagement, and development.
Analyze trends and report insights to senior leadership.
Manage scheduling, attendance, and workflow to meet business needs.
Identify and implement process improvements with both short- and long-term impact.
Collaborate cross-functionally as a subject-matter expert.
Serve as an escalation point, coaching employees through issue resolution.
Communicate clearly across Slack, email, documentation, and meetings.
Support team readiness and alignment through organizational change.
🧩 Requirements
3+ years of experience in a contact center, customer service, or sales environment.
At least 1 year of people leadership or supervisory experience preferred.
Strong performance management and coaching skills.
Results-oriented leadership style with a strong customer service foundation.
Ability to lead through ambiguity and frequent change.
Comfort using tools such as Tableau, Salesforce, Microsoft Office, and Google Suite.
Strong organizational skills with the ability to balance admin work and coaching.
Willingness to work weekends or early/late shifts as business needs require.
✨ Why You’ll Love This Job
Zillow offers competitive pay, equity opportunities, and the flexibility of remote work — all within a company consistently recognized as a top workplace. You’ll lead meaningful work that directly impacts how millions of people navigate one of life’s biggest decisions, while growing your leadership career in a supportive, high-performance culture.
🌟 Who This Job Is Perfect For
Experienced customer service or contact center leaders.
Managers who enjoy coaching, data-driven decision-making, and team development.
Leaders comfortable navigating change and scaling operations.
Professionals seeking a remote leadership role with real influence.
Candidates looking to grow within a nationally recognized company.
🏢 About the Company
Zillow is the most-visited real estate platform in the U.S., helping people buy, sell, rent, and finance homes with confidence. Recognized as a FORTUNE 100 Best Company to Work For® (2025) and a PEOPLE Companies That Care® honoree, Zillow is committed to innovation, inclusion, and empowering employees to build meaningful careers.
🚀 How to Apply
You’ll be redirected to Zillow’s official careers page to submit your application.
