💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Gainwell Technologies is hiring a Healthcare Call Center Agent to support members, providers, and healthcare partners with accurate, empathetic, and compliant customer service. In this fully remote role, you'll handle inbound and outbound calls, research claims, verify insurance details, and resolve questions while ensuring HIPAA compliance.
This position is ideal for individuals who enjoy structured work, care about patient experience, and want to grow within a company that values flexibility, learning, and long-term career development.
📋 Key Responsibilities
Answer inbound calls promptly and professionally; make outbound calls when needed.
Research claims, insurance details, and account information to resolve inquiries.
Document all interactions accurately in system records.
Maintain confidentiality and adhere to HIPAA and healthcare regulations.
Escalate complex issues to supervisors or specialized teams.
Meet or exceed performance metrics including quality, handle time, and customer satisfaction.
🧩 Requirements
High school diploma or equivalent; associate degree or healthcare certification preferred.
1+ year of call center or customer service experience (healthcare preferred).
Strong communication and active listening skills; bilingual candidates are a plus.
Ability to multitask and navigate multiple software systems.
Proficiency in Microsoft Office and standard call center tools.
Familiarity with medical terminology and insurance processes is helpful.
✨ Why You’ll Love This Job
This role blends mission-driven work with strong career support. Gainwell offers work-from-home flexibility, competitive pay, educational assistance, generous vacation policies, and comprehensive health benefits. You’ll join a company committed to innovation, inclusion, and developing talent from within.
🌟 Who This Job Is Perfect For
Patient, empathetic service professionals.
Individuals with healthcare or claims support background.
Remote workers who value structure, metrics, and meaningful service.
Fast learners comfortable navigating multiple systems.
Candidates who want long-term stability and career growth.
🏢 About the Company
Gainwell Technologies is a leading provider of mission-critical technology solutions for the healthcare industry. The company focuses on improving healthcare operations nationwide and invests heavily in employee development through leadership programs, technical academies, and a culture built on collaboration and innovation.
🚀 How to Apply
You’ll be redirected to Gainwell’s official career page to submit your application.
