Brown & Brown is seeking a detail-oriented and service-driven Care Coordinator to support member enrollment and maintenance within the IPC Copay Assistance Program. This fully remote role blends patient support, claims review, and administrative coordination to help ensure members receive timely and accurate copay assistance. If you thrive in structured workflows, enjoy helping patients navigate benefits, and want remote stability with a values-driven company, this position could be a strong fit. 💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
As a Care Coordinator, you will work closely with the Care Team Lead and the Member Services Manager to ensure the team has what it needs to support patients through the copay assistance process. You will respond to incoming member inquiries, place outbound calls, review claims, and maintain accurate patient data for ongoing follow-up.This role involves handling sensitive health information (PHI), completing time-sensitive tasks, and supporting the operational flow of patient enrollment. It’s an excellent match for pharmacy technicians or professionals with pharmacy/PBM experience who enjoy service-focused, detail-heavy work from home.
📋 Key Responsibilities
Provide responsive support to patients and internal teams as needed.
Schedule and coordinate member implementation calls with the Care Team Lead.
Conduct ad hoc claims reviews when required.
Identify active patients, review utilization history, and determine next eligible coverage dates.
Assist patients with enrolling in manufacturer-sponsored copay assistance programs.
Maintain accurate patient databases for tracking, reporting, and follow-up.
Review daily prior authorization updates, rejected claims, and paid claim notifications.
Handle duties requiring access to Electronic Protected Health Information (PHI).
Adapt to workflow changes, shifting priorities, and unexpected needs.
Perform additional duties as assigned.
🧩 Requirements
Required:
Certified Pharmacy Technician (CPhT) OR 2–5 years of experience in a retail pharmacy or pharmacy benefit management setting.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office Suite.
Professional and confident phone presence.
Ability to maintain confidentiality and handle sensitive health information appropriately.
Core Competencies:
Planning & Organization: Prioritizes effectively; makes timely decisions.
Interpersonal Skills: Maintains confidentiality, welcomes ideas, energizes teammates.
Communication: Speaks clearly; conveys concise, effective messaging.
Problem Solving: Identifies issues quickly; offers innovative, skillful solutions.
Quality Control: Ensures accuracy; monitors own work closely.
Adaptability: Manages competing demands; handles frequent changes calmly.
✨ Why You’ll Love This Job
This role offers a chance to make a meaningful impact by helping patients receive essential financial support for their healthcare needs. Brown & Brown provides a stable remote environment, strong team culture, and a commitment to personal and professional growth. You'll be part of a company that rewards initiative, values collaboration, and supports teammate well-being through comprehensive benefits and development opportunities.
🌟 Who This Job Is Perfect For
Certified Pharmacy Technicians seeking a remote healthcare support role.
Professionals with pharmacy or PBM backgrounds who enjoy patient interaction.
Detail-oriented individuals who excel in administrative and claims-based work.
Those who want a full-time remote position with long-term growth potential.
Candidates who thrive in mission-driven, people-first work environments.
🏢 About the Company
Founded in 1939, Brown & Brown (NYSE: BRO) has grown from a small two-partner firm into one of the world’s largest insurance brokerages. Their culture is grounded in trust, resilience, and delivering meaningful results.
With a team connected locally and globally, Brown & Brown delivers innovative risk and insurance solutions while maintaining a merit-based, high-performing work environment.Their motto — “The Power to Be Yourself” — reflects their commitment to diversity, inclusion, and creating a workplace where teammates feel supported, valued, and empowered.
🚀 How to Apply
You’ll be redirected to Brown & Brown’s official careers page to complete your application.
