💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
One Call is hiring a Care Coordinator I to provide customer support to business customers via phone, email, or instant messaging. In this fully remote role, you’ll assist with inquiries, process orders, update account information, troubleshoot basic issues, and escalate product-related problems when necessary.
This is a great opportunity to join a mission-driven company, helping injured workers get the care they need while enjoying a flexible work-from-home schedule, supportive team environment, and comprehensive benefits.
📋 Key Responsibilities
Serve as the primary contact for inbound customer inquiries via phone, email, or chat.
Process high volumes of support requests and resolve a targeted percentage independently.
Troubleshoot issues, identify root causes, and use available tools to determine solutions.
Escalate unresolved or complex issues to the appropriate department.
Track, document, and update customer information accurately.
Meet quality, productivity, and schedule standards.
Provide mentoring or guidance to less experienced Customer Service Associates.
🧩 Requirements
High school diploma or GED required; Associate or Bachelor’s degree preferred.
Excellent customer service, verbal, and written communication skills.
Strong computer navigation and general office software skills.
Ability to work independently and collaboratively in a team environment.
Comfortable managing multiple tasks and priorities under moderate to significant workload stress.
Adherence to company diversity, equity, inclusion, and core values (Think Big, Go Fast, Deliver Awe, Win Together, Care Deeply).
✨ Why You’ll Love This Job
Fully remote work-from-home setup.
Competitive pay range: $16.50–$21.50/hr.
Generous PTO and 8 company holidays + 2 personal days.
Comprehensive benefits: medical, dental, vision, pet insurance, 401(k) match, life insurance, short/long-term disability.
Supportive resources including Colleague Assistance Program and One Call Foundation for financial support.
Meaningful work helping injured workers get the care they need.
🌟 Who This Job Is Perfect For
Customer service professionals seeking remote work with career growth.
Organized multitaskers who thrive in structured environments.
Individuals passionate about helping others and delivering empathetic, high-quality service.
Candidates who enjoy both independent work and team collaboration.
🏢 About the Company
One Call provides care coordination and support services to help injured workers receive timely and appropriate care. The company prioritizes mission-driven service, employee growth, and creating a supportive, inclusive work environment.
🚀 How to Apply
You’ll be redirected to One Call’s official career portal to submit your application.
