💼 Employment Type: Full-Time
📍 Location: Remote & Office Options (Memphis, TN; Eden Prairie, MN; Orlando, FL; Irving, TX; New Albany, OH + other locations)
💬 Job Overview
Sedgwick is hiring Care Team Representatives to provide empathetic, high-quality service to customers regarding claims across multiple lines of business. This entry-level remote role is perfect for individuals looking to start or grow a career in customer service, offering a structured training program, mentorship, and career development opportunities.
You’ll help customers resolve inquiries efficiently, document interactions accurately, and ensure a smooth claims experience — all while gaining skills and experience in a supportive environment.
📋 Key Responsibilities
Provide excellent customer service to external customers and internal teams.
Act as a liaison, directing calls to appropriate escalation paths as needed.
Document detailed notes for phone calls and track all interactions according to standard processes.
Educate and inform customers on processes, timelines, and inquiry status via multiple communication channels.
Resolve issues in one call whenever possible (“one-call resolution”).
Investigate customer feedback and identify trends.
Assist with administrative and corrective/preventative actions.
🧩 Requirements
High school diploma or GED required.
Clerical or customer service experience preferred, or equivalent combination of education and experience.
Strong oral and written communication skills.
Proficient in Microsoft Office and general PC use.
Minimum typing requirements must be met.
Detail-oriented, organized, and able to work independently or collaboratively.
Work Environment
Physical: Computer keyboarding.
Auditory/Visual: Adequate hearing, vision, and speech.
Mental: Clear thinking, good judgment, ability to meet deadlines.
✨ Why You’ll Love This Job
Sedgwick offers world-class training, mentorship, and growth opportunities. Benefits include medical, dental, vision, 401(k) with matching, PTO, life insurance, disability coverage, and flexible spending or health savings accounts. This role is perfect for those seeking a stable, supportive environment with clear career advancement potential.
🌟 Who This Job Is Perfect For
Entry-level candidates excited to build a career in customer service.
Individuals who are empathetic, solution-focused, and motivated.
People seeking a structured training program and mentorship.
Team players who thrive in collaborative environments.
Candidates interested in remote or office-based roles with growth potential.
🏢 About the Company
Sedgwick provides claims and risk management services worldwide, helping organizations and people navigate unexpected events. Recognized as a great workplace, Sedgwick values diversity, equity, and inclusion while promoting work-life balance and career growth for employees.
🚀 How to Apply
You’ll be redirected to Sedgwick’s official career page to submit your application, including a recorded video interview.
