💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
ClearCaptions is hiring a compassionate Client Care Specialist to support seniors and individuals with hearing loss through its FCC-certified captioning technology. This fully remote role focuses on helping customers stay connected — not just through technical support, but through patient guidance, education, and relationship-building.
You’ll respond to inbound calls and chats, provide product training, update customer accounts, and assist with feature or device questions. This job is ideal for someone who enjoys meaningful one-on-one support, understands the importance of accessibility, and thrives in a structured remote environment centered around empathy and service.
If you’re passionate about helping others — especially seniors — and want a role where your daily work directly improves quality of life, this position is a strong fit.
📋 Key Responsibilities
Respond to inbound customer contacts (phone and chat) to assist with captioning services.
Provide feature training and product guidance for ClearCaptions devices and services.
Update customer accounts, ensure accurate documentation, and follow established SOPs.
Meet daily/weekly service metrics including performance, accuracy, and customer satisfaction.
Troubleshoot basic telephony issues and provide installation guidance.
Manage customer records within Salesforce CRM.
Maintain a professional, distraction-free home office environment.
🧩 Requirements
High school diploma or equivalent required; college preferred.
3+ years of customer service experience (call center preferred).
2+ years of technical support or proven technical ability.
Ability to clearly explain complex info to customers, especially seniors.
Strong communication skills — verbal, written, and interpersonal.
Proficient with MS Office, MS Teams, and Salesforce.
Skilled at identifying customer needs over the phone and troubleshooting issues.
Highly organized, self-directed, and able to manage multiple priorities.
Demonstrated ability to maintain confidentiality and build trust.
Reliable, predictable attendance.
✨ Why You’ll Love This Job
This role combines meaningful, mission-driven customer care with reliable remote work. ClearCaptions is deeply committed to helping seniors and individuals with hearing loss reconnect with the world — and your work directly fuels that mission.
You’ll enjoy:
100% remote work-from-home setup
Competitive pay ($18–$20/hr)
Collaborative team culture rooted in integrity and service
Work that truly improves people’s daily lives
A company that values empathy, accessibility, and innovation
🌟 Who This Job Is Perfect For
Service-minded individuals who love helping seniors and vulnerable populations.
Patient problem-solvers who enjoy guiding others through technical tasks.
Remote workers who excel in structured environments and meeting metrics.
Customer support pros seeking a deeper, more mission-driven role.
People who want meaningful, long-term remote work — not gig-style roles.
🏢 About the Company
ClearCaptions, founded in 2011, provides near real-time phone captioning to individuals with hearing loss. Their innovative technology allows users to see what callers are saying, helping them stay connected to family, friends, and essential services. As an FCC-certified provider, ClearCaptions maintains the highest standards of privacy, accessibility, and customer care. Their mission is to enhance independence and communication for seniors and individuals with hearing challenges.
🚀 How to Apply
You’ll be redirected to ClearCaptions’ official career page to submit your application.
