💼 Employment Type: Full-Time
📍 Location: Remote (U.S.) — Eastern Time Zone
💬 Job Overview
Ventra Health is seeking a Contact Center Specialist to support patients with billing, insurance questions, and Explanation of Benefits (EOB) inquiries. In this remote role, you’ll handle a high volume of inbound calls, navigate multiple internal systems, and collaborate with cross-functional teams to ensure accurate billing support and issue resolution.
Ventra is a major partner for facility-based physicians — including anesthesia, emergency medicine, hospital medicine, pathology, and radiology — and this position directly supports patients navigating the billing side of their care. If you have strong communication skills, a customer-first mindset, and the ability to interpret complex billing details, this role offers a structured and rewarding remote opportunity.
📋 Key Responsibilities
Provide exceptional customer service while answering inbound calls regarding medical bills, insurance coverage, EOBs, and payment arrangements.
Troubleshoot billing inquiries and communicate next steps, timelines, and resolutions to patients.
Document all call information accurately and ensure proper closure of issues.
Work with internal departments to research and resolve insurance denials, missing payments, and attorney-related requests.
Interpret and explain benefits, coverage, codes, and billing details in clear, patient-friendly language.
Participate in special projects and assist with additional duties as assigned.
🧩 Requirements
Associate’s degree required; Bachelor’s degree preferred.
Minimum 1 year of customer service experience in a fast-paced environment (healthcare call center preferred).
Knowledge of EOBs, insurance plans, ICD-10 and CPT codes.
Strong skills in word processing, spreadsheets, databases, and general computer use.
Strong math abilities (percentages, decimals, fractions, calculations).
Excellent oral, written, and interpersonal communication skills.
Strong organizational, time management, and customer service skills.
Ability to analyze, interpret, and explain complex documents and policies.
Ability to work collaboratively within a team and adhere to quality standards.
Comfortable communicating with diverse patient populations professionally and tactfully.
Ability to adapt in a fast-paced, high-volume environment.
Fluent in English.
✨ Why You’ll Love This Job
Ventra Health offers a mission-driven environment where your work directly supports patients navigating medical billing and insurance complexities. The role includes eligibility for Ventra’s performance-based incentive plan, opportunities to earn referral bonuses, and the ability to grow within a company that values accuracy, compassion, and teamwork.
Ventra is also deeply committed to diversity, accessibility, and fair hiring practices — providing a supportive culture with strong professional development opportunities.
🌟 Who This Job Is Perfect For
Customer service professionals who want to grow in healthcare support or revenue cycle operations.
Candidates skilled in explaining complex information clearly and compassionately.
Problem-solvers who enjoy navigating insurance details, billing issues, and documentation.
Remote workers who thrive in structured environments with quality and accuracy standards.
Individuals comfortable using multiple systems and interpreting technical billing codes.
🏢 About the Company
Ventra Health is a leading business solutions provider for facility-based physician groups across anesthesia, emergency medicine, hospital medicine, radiology, and pathology. The company specializes in revenue cycle management and partners with hospitals, health systems, and ASCs to solve complex reimbursement challenges. Ventra is known for its transparent, data-driven solutions and its commitment to patient-centered service, accessibility, and diverse, inclusive hiring practices.
🚀 How to Apply
You’ll be redirected to Ventra Health’s official careers page to submit your application.
