💼 Employment Type: Full-Time
📍 Location: Remote (U.S. only)
💬 Job Overview
Archive — the resale technology platform powering branded secondhand programs for top names like Lululemon, The North Face, and New Balance — is hiring a Customer Experience Specialist to support their growing circular-commerce ecosystem.
In this fully remote role, you’ll serve as the human connection between shoppers and their experience with branded resale. That means resolving issues with empathy, accuracy, and speed while helping one-time customers become long-term advocates of sustainable shopping. If you care about reducing waste, love customer support, and thrive in high-volume environments, this mission-driven role is a strong fit.
📋 Key Responsibilities
Respond to high volumes of customer inquiries via email and chat with empathy and accuracy.
Resolve issues involving orders, returns, account access, and listing errors.
Meet or exceed daily/weekly performance targets in a queue-based system.
Flag emerging ticket trends to CX leadership for awareness and action.
Provide feedback on pain points and process improvements.
Stay updated on policies, workflows, and product changes through meetings and documentation.
🧩 Requirements
1+ year of customer-facing experience (email/chat experience preferred).
Strong written communication with excellent attention to detail.
Tech-savvy and quick to learn new tools and platforms.
Highly organized, with strong time management within a queue workflow.
Comfortable working independently and collaborating with a remote team.
Genuine interest in sustainability, circular economy, and Archive’s mission.
✨ Why You’ll Love This Job
You’ll join a fast-growing Series B company that’s redefining how brands and consumers participate in resale — one of the fastest-growing markets in retail. Expect mission-driven work, a collaborative team, competitive pay ($20–$23/hr), strong benefits, and multiple schedule options. Archive offers a people-first culture, innovative energy, and the chance to help shift consumer behavior for the better.
🌟 Who This Job Is Perfect For
Support pros who enjoy helping customers and maintaining high accuracy.
People passionate about environmental sustainability and circular commerce.
Candidates who thrive in fast-paced inbox or chat environments.
Organized multitaskers who want stability, structure, and remote flexibility.
Mission-driven individuals who want to join a modern, forward-thinking startup.
🏢 About the Company
Archive is the leading software platform powering branded resale experiences for more than 50 global brands. Backed by Lightspeed Venture Partners, Bain Capital Ventures, and Energize Capital, Archive is recognized as one of Fast Company’s Most Innovative Retail Companies. They operate remotely with optional NYC office space and pride themselves on transparency, inclusivity, and purpose-driven work.
🚀 How to Apply
You’ll be directed to Archive’s official careers page to submit your application.
