💼 Employment Type: Full-Time (Temporary Assignment)
📍 Location: Remote, U.S. (Multiple approved states including AR, GA, IN, LA, MS, NC, OH, PA, OK, TN, TX, WI, WV, NV, SC, AL)
💬 Job Overview
Anthology is hiring Customer Service Advisors to provide remote, multi-channel support for customers across the U.S. This is a full-time work-from-home role ideal for those who want to build experience in customer support while working in a structured, professional contact-center environment.
In this role, you’ll assist customers via phone, chat, and email with product questions, billing concerns, complaints, and general service needs. You’ll work closely with team leads and supervisors, follow established call scripts, and use Amazon Web Services (AWS) technology to manage interactions and maintain accuracy.If you’re looking for a dependable remote job with consistent hours and a clear day-to-day workflow, this is a strong fit.
📋 Key Responsibilities
Answer inbound customer inquiries via phone, chat, email, and additional digital channels.
Provide accurate product information, help resolve billing issues, and address complaints.
Follow call scripts, adhere to policies, and maintain professionalism throughout interactions.
Document interactions, compile reports, and manage customer accounts using AWS tools.
Meet service expectations in a fast-paced, high-volume support environment.
Collaborate with leads, supervisors, and support teams to ensure customer satisfaction.
🧩 Requirements
High school diploma or equivalent.
Must be 18+ with a stable work history.
Able to work full-time, 40 hours per week.
Willing to accept a temporary assignment.
Professional home workspace with no conflicting responsibilities during shifts.
Experience with internet browsers (Chrome, Firefox, Safari).
Able to type 25 WPM+ accurately.
Strong verbal and written communication skills.
Proficiency in Microsoft Word and Excel.
Must live in an approved state.
Reliable high-speed internet:
30 Mbps download / 15 Mbps upload
≤100 ms ping / ≤40 ms jitter
Wired connection required if instability occurs.
Mobile broadband hotspots, satellite, and wireless home internet are not supported.
✨ Why You’ll Love This Job
This role offers a true remote lifestyle, consistent hours, and an established employer who provides structure, training, and clear expectations. You’ll gain strong contact-center experience while working from home with supportive leads and managers. If you thrive in organized roles and want a stable, predictable work environment, Anthology offers just that.
🌟 Who This Job Is Perfect For
Customer-service beginners wanting to build experience with a trusted employer.
Job-seekers who prefer structured work, scripts, and clear metrics.
People who enjoy helping customers and resolving day-to-day issues.
Those who need a fully remote, full-time position with steady hours.
Applicants who thrive with routine, consistency, and clear expectations.
🏢 About the Company
Anthology is a global education-technology company supporting institutions and learners with software solutions that enhance learning, service, and success. With a mission centered on innovation and connection, Anthology offers remote roles, equal-opportunity hiring, and a supportive team culture. Employees have access to professional training, technology-driven workflows, and growth-minded leadership.
🚀 How to Apply
You’ll be redirected to Anthology’s official career page to submit your application.
