Afni is hiring remote Customer Service Representatives to support wireless customers through inbound calls. This is a stable, full-time work-from-home opportunity with paid training, benefits, and long-term career growth — ideal for candidates with prior remote call center experience who want consistency and advancement.
💼 Employment Type: Full-Time
📍 Location: Remote (AL, GA, NC, SC, TX only)
💬 Job Overview
Afni is seeking Customer Service Representatives to handle inbound wireless support calls from customers needing help with their accounts. In this role, you’ll troubleshoot issues, process orders, update accounts, and provide empathetic, solutions-focused service — all from the comfort of your home.
This position offers paid training, full benefits, and long-term career growth, making it a strong fit for experienced remote customer service professionals.
📋 Key Responsibilities
Handle inbound customer calls related to wireless accounts.
Troubleshoot account issues with empathy and efficiency.
Process orders and update customer records accurately.
Navigate multiple systems while actively assisting customers.
Identify opportunities to upsell products or services when appropriate.
Deliver professional, sales-focused customer support.
⏰ Schedule & Training
Paid Training:
12 weeks
Monday–Friday, 7:00 AM – 6:00 PM CST (8-hour shifts)
Post-Training Schedule:
Full-time, 40 hours per week
Monday–Friday, including some weekends and holidays
Shifts between 7:00 AM – 6:00 PM CST
💰 Pay & Benefits
💵 Pay Range: $14.50 – $16.00 per hour
Benefits include:
✔ Paid training
✔ Paid Time Off & Paid Sick Time
✔ Medical, Dental & Vision Insurance
✔ 401(k) with company match
✔ Tuition reimbursement
✔ Career coaching and advancement opportunities
🖥️ Remote Work Requirements
Cable or fiber internet (no DSL, satellite, or cellular).
Minimum internet speed:• 25 Mbps download / 10 Mbps upload• Ping rate under 100 ms
Private, quiet workspace (no background noise).
Desk and chair required.
Must be comfortable being on webcam during working hours.
🧩 Requirements
Minimum 1 year of customer service or sales experience.
At least 6 months of virtual / work-from-home call center experience.
Sales-focused mindset with the ability to upsell while supporting customers.
Strong communication, active listening, and problem-solving skills.
Ability to multitask and navigate multiple systems.
High School Diploma or GED.
Must be at least 18 years old and authorized to work in the U.S.
Ability to pass a background check.
✨ Why You’ll Love This Job This is a stable, full-time work-from-home opportunity with paid training, benefits, and long-term career growth — ideal for candidates with prior remote call center experience who want consistency and advancement.
🌟 Who This Job Is Perfect For
Entry-level remote job seekers interested in healthcare.
Customer service professionals looking for part-time evening work.
Bilingual Spanish/English speakers seeking higher hourly pay.
Parents, caregivers, or students needing flexible schedules.
Anyone wanting healthcare exposure without clinical duties.
🏢 About CareXM
CareXM is on a mission to lead the future of clinical triage and virtual care. They prioritize employee growth, paid training, flexible remote schedules, and a supportive workplace where team members feel valued and heard — because great patient care starts with supported employees.
🚀 How to Apply
You’ll be redirected to the employer’s site to complete your application.
