This is a great entry-level remote healthcare role for anyone who enjoys helping people and wants consistent part-time hours. CareXM is hiring Customer Service Representatives to support patients and families through inbound calls, providing guidance, triage, and compassionate service — all from home.
💼 Employment Type: Part-Time
📍 Location: Remote (U.S.)
Eligible States: AL, AR, GA, ID, IN, IA, KS, KY, LA, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY
💬 Job Overview
CareXM is a leader in clinical triage and virtual care, supporting patients and their families when they need guidance most. As a Customer Service Representative, you’ll be the first point of contact for callers — answering questions, routing calls appropriately, and providing calm, professional support in healthcare-related situations.
This role is ideal for someone seeking part-time remote work, evening hours, and meaningful work in healthcare without needing clinical experience.
📋 Key Responsibilities
Answer incoming calls from patients and their families.
Provide general information and support related to healthcare services.
Triage calls and route them to the appropriate department.
Resolve customer issues efficiently and professionally.
Follow up with callers when needed to ensure satisfaction.
Maintain confidentiality and professionalism at all times.
🕒 Schedule & Pay
Pay:
$13/hour
$14/hour for bilingual Spanish/English speakers
Bonus opportunities available
Training Schedule:
Monday–Friday for 3 weeks
11:00 a.m. – 7:30 p.m. EST (paid training)
Work Schedule (Part-Time):
Weekday evenings (approx. starting 3:00 p.m. EST)
Weekend afternoons (approx. starting 10:00 a.m. EST)
Includes a Saturday shift
✨ Benefits
Part-Time Benefits:
Paid trainingPaid time off
401(k) planLife insuranceEmployee Assistance Program (EAP)
Full-Time Benefits (if eligible in the future):
Health insuranceDental & vision insuranceFSA/HSA options
Short-term disabilityPaid volunteer service day (8 hours in addition to PTO)
🧩 Requirements
High school diploma or GED.
At least 6 months of customer service experience.
Strong verbal and written communication skills.
Basic computer skills.
Ability to work independently and as part of a remote team.
Ability to stay calm and professional in stressful situations.
Willingness to learn and grow in a healthcare environment.
Must pass a pre-employment background check.
🖥️ Technical & Workspace Requirements
Personal computer (company will verify system compatibility).
Internet connection (satellite and mobile hotspots not permitted).
Webcam required.
Operating System:• Windows 11 or• macOS 14 (Sonoma) or newer
CPU: 2.5 GHzRAM: 6 GB
Dedicated, private workspace in a separate room that is quiet and distraction-free.
✨ Why You’ll Love This Job
This is a great entry-level remote healthcare role for anyone who enjoys helping people and wants consistent part-time hours. CareXM is hiring Customer Service Representatives to support patients and families through inbound calls, providing guidance, triage, and compassionate service — all from home.
🌟 Who This Job Is Perfect For
Entry-level remote job seekers interested in healthcare.
Customer service professionals looking for part-time evening work.
Bilingual Spanish/English speakers seeking higher hourly pay.
Parents, caregivers, or students needing flexible schedules.
Anyone wanting healthcare exposure without clinical duties.
🏢 About the Company
CareXM is on a mission to lead the future of clinical triage and virtual care. They prioritize employee growth, paid training, flexible remote schedules, and a supportive workplace where team members feel valued and heard — because great patient care starts with supported employees.
