💼 Employment Type: Full-Time
📍 Location: Remote (U.S.)
💬 Job Overview
Beyond Finance is hiring a compassionate, client-focused Customer Service Representative to support individuals enrolled in their financial hardship programs. In this role, you’ll serve as the guiding voice for clients from enrollment to completion — helping them understand the program, addressing concerns, and ensuring they feel supported and empowered in their financial recovery journey.
This is a fully remote role with structured training, high-volume client interaction, and a strong emphasis on empathy, problem-solving, and first-call resolution. If you thrive in fast-paced service environments and want to make a real impact on people working toward financial stability, this role is a strong match.
Salary Range: $19–$20/hr (based on skills, experience, and location)
📋 Key Responsibilities
Provide caring, helpful customer service over high-volume inbound and outbound calls.
Identify, analyze, and resolve client issues using active listening and critical thinking.
Educate clients on Beyond’s financial hardship programs and processes.
Build and maintain positive client relationships across the entire customer journey.
Collaborate with internal teams to ensure timely and accurate responses to inquiries.
Navigate multiple systems to research, document, and update CRM account information.
Troubleshoot technical or configuration issues using various software tools.
Meet and exceed performance metrics focused on quality and efficiency.
Engage with leadership and teammates to improve workflows and service standards.
🧩 Requirements
Minimum 1 year of call center experience (required).
Bilingual Spanish preferred (not required).
Reliable high-speed internet with ethernet connection (required).
Strong communication skills — written, verbal, and listening.
Ability to operate, navigate, and troubleshoot multiple software systems.
Empathy-driven, patient, and committed to client understanding.
Strong problem-solving skills and a solution-oriented mindset.
Excellent time management and organizational skills.
Ability to work from a distraction-free home office.
✨ Why You’ll Love This Job
This role allows you to make a meaningful difference for people working toward financial recovery — all from home. Beyond Finance offers high-impact work, an uplifting culture, and benefits designed to support your well-being. From generous PTO to employer-supported health plans, 401(k) matching, and advancement opportunities, this is a supportive remote environment built for service-driven professionals.
🌟 Who This Job Is Perfect For
Service-minded individuals who genuinely enjoy helping people in stressful situations.
Remote-work seekers who want structure, metrics, and a full-time career path.
Problem solvers who value first-call resolution and relationship-building.
Candidates who are tech-savvy and comfortable navigating complex systems.
Empathetic communicators who value clarity, patience, and professionalism.
🏢 About the Company
Beyond Finance is a mission-driven financial services company dedicated to helping Americans break free from overwhelming debt. With over 1 million clients supported so far, their approach blends compassionate care, ethical service, and user-centric technology. The company is known for its strong culture of belonging, comprehensive training, growth opportunities, and top-tier employee benefits.
🚀 How to Apply
You’ll be redirected to Beyond Finance’s official career page to submit your application.
