SERVICE 800 is hiring remote Customer Service Representatives who are professional, articulate, and motivated to work from home. In this role, you’ll conduct interviews with customers who recently received service from global companies, helping businesses improve their customer satisfaction and service quality. If you have strong communication skills and enjoy work that is meaningful, flexible, and fully remote, this is a great opportunity to join an established international team. 💼 Employment Type: Part-Time or Full-Time (20–40 hours/week depending on region)
📍 Location: Remote — U.S., South America, Europe, Asia 🗂️ U.S. Eligible States: FL, GA, IA, MN, ND, SD, TX, WI
💬 Job Overview
As a Customer Service Representative, you’ll make outbound calls or conduct scheduled interviews with customers about their service experiences. You’ll gather feedback, document responses accurately, and ensure each interaction is handled with professionalism and clarity.This role requires strong verbal and written communication skills, a quiet home workspace, and the ability to meet technical requirements such as a hard-wired internet connection and updated operating systems.
📋 Key Responsibilities
Conduct scripted interviews with customers who recently received service.
Document customer responses clearly and accurately.
Communicate professionally and represent SERVICE 800 with integrity.
Follow project guidelines, timelines, and interview quality standards.
Maintain confidentiality and handle sensitive information with care.
Meet any required reading comprehension or scripting proficiency standards during onboarding.
🧩 Requirements
Location Requirements
United States (eligible states only):FL, GA, IA, MN, ND, SD, TX, WI
International:Applicants from South America, Europe, and Asia may apply (must be fluent in English).
Experience & Skills
Previous customer service experience required.
Strong telephone communication skills.
Clear written and verbal communication.
Basic computer knowledge and ability to handle digital workflows.
Ability to work 20–40 hours per week during standard business hours (Mon–Fri).
Must pass reading comprehension, scripting evaluation, and background checks.
Technical Requirements
Personal computer with Windows 10+ OR Mac OS Big Sur+
Virus protection and firewall installed
Hard-wired high-speed internet (DSL, Cable, Broadband)
Quiet, distraction-free workspace
✨ Why You’ll Love This Job
SERVICE 800 offers a flexible work environment, competitive wages, and full employee benefits for U.S.-based representatives — including healthcare access, Medicare and federal tax deductions, and 401(k) options.
This is a great opportunity to work from home while still receiving professional-grade employment benefits, supportive training, and steady work with an internationally recognized customer service insights company.
🌟 Who This Job Is Perfect For
Customer service professionals who enjoy structured, interview-style conversations.
Remote job seekers looking for flexible part-time or full-time hours.
Individuals who have strong phone etiquette and attention to detail.
Those with reliable technology and a distraction-free home office setup.
International candidates fluent in English seeking long-term remote work.
🏢 About the Company
SERVICE 800 is a global customer feedback and insights company that partners with service-driven organizations to improve customer satisfaction, service quality, and brand loyalty. For over 30 years, they have delivered accurate, real-time service performance data through a global network of remote interview specialists.
🚀 How to Apply
You’ll be redirected to SERVICE 800’s online application form to complete the required assessments.
