If you take pride in delivering polished, white-glove customer support and want a legitimate, full-time work-from-home role, this opportunity offers structure, consistency, and growth. Frontline Call Center is known for high-touch service standards and a professional remote environment — ideal for experienced customer service professionals who value quality over volume.
💼 Employment Type: Full-Time (Permanent, W-2)
📍 Location: Remote — must reside in TX, SC, NC, FL, or GA
💰 Pay: $15.00/hour
🕒 Schedule: Assigned within 6:00 AM – 1:00 AM EST (may include evenings/weekends)
💬 Job Overview
Frontline Call Center is hiring Full-Time Remote Customer Service Representatives to deliver a premium, white-glove experience to high-value clients. In this role, you’ll serve as the primary point of contact across phone, chat, and email — providing empathetic, solutions-focused support while maintaining Frontline’s elevated service standards.
This role is ideal for professionals with call center, technical support, or high-touch customer service experience who are comfortable owning the full customer journey and working in a structured, performance-driven remote environment.
📋 Key Responsibilities
Deliver a white-glove customer experience with clear, positive, and professional communication.
Serve as the primary point of contact for high-value clients.
Actively listen, assess needs, and tailor each interaction — no scripted, one-size-fits-all calls.
Take ownership of customer issues through resolution and proactive follow-up.
Document interactions accurately and thoroughly in the CRM system.
Collaborate with internal teams to resolve complex issues efficiently.
Maintain composure and professionalism with high-expectation or frustrated customers.
🧩 Requirements
Experience in high-touch customer service, technical support, or call center environments.
Exceptional verbal and written communication skills.
Strong empathy, patience, and professionalism.
Detail-oriented with a strong sense of accountability and ownership.
Comfort using CRM systems and documentation tools.
Ability to adapt and remain calm under pressure.
Multi-channel support experience (phone, chat, email) preferred.
High school diploma or equivalent required; associate degree or equivalent experience preferred.
Must reside in TX, SC, NC, FL, or GA and be authorized to work in the U.S.
🖥️ Computer & Technical Requirements
(Equipment is not provided — requirements will be verified during interview)
Windows 11 PC required (no Macs or Chromebooks).
Dual monitors required.
Minimum 16 GB RAM (12 GB usable).
CPU utilization at or below 50%.
At least 256 GB storage (SSD preferred).
Hardwired Ethernet connection required (Wi-Fi not allowed).
Internet speed requirements:
Download: 20 Mbps+
Upload: 10 Mbps+
Ping: 20 ms or less
👉 Candidates must join the interview from the computer they plan to use, with camera on and screen sharing enabled to verify system specs.
✨ Why You’ll Love This Job
This is a legitimate W-2, full-time remote role with consistent hours, performance incentives, and a service-first culture. Frontline invests in training and development to sharpen your white-glove support skills, while rewarding quality, accountability, and customer satisfaction through bonuses and recognition.
🌟 Who This Job Is Perfect For
Experienced customer service professionals who value quality interactions.
Call center or technical support reps ready for a premium service environment.
Remote workers with strong home office setups.
Professionals who enjoy ownership, accountability, and customer advocacy.
Candidates seeking a stable, full-time W-2 remote role.
🏢 About the Company
Frontline Group specializes in delivering proactive, personalized, white-glove customer experiences for premium clients. As a W-2 employer, Frontline offers legitimate remote opportunities built on professionalism, performance, and service excellence.
🚀 How to Apply
Technical requirements will be verified during the interview. Spots are limited, so early applications are encouraged.
